Ve Gonzalez
Frederick,MD
Summary
Results-oriented Senior Account Executive with experience strengthening customer relationships and promoting company offerings. Strong active listening and persuasion skills. Adaptable and motivated by new challenges.
Overview
17
17
years of professional experience
Work History
Senior Account Executive
MSG Risk Management & Insurance Consulting
10.2023 - Current
- Collaborate with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
- Employ proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Monitor service from brokers and implemented quick and effective problem resolutions.
- Select correct products based on customer needs, product specifications and applicable regulations.
- Negotiate prices, terms and conditions of renewals
- Foster lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty
- Consult with brokers to supply accurate product and service information.
- Field customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stay current on company offerings and industry trends.
- Meet with customers to discuss and ascertain needs, tailor solutions and close deals.
- Increase account retention by building strong relationships with clients and addressing their needs promptly.
- Identify issues, analyzed information and provided solutions to problems.
- Work effectively in fast-paced environments.
- Resolve problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in team environment.
Senior Account Executive
USI Insurance Services LLC
06.2022 - 10.2023
- Managed 20-30 accounts with revenues between $100,000 to $750,000
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Developed and maintained strong working relationships with professionals
- Stayed current on company offerings and industry trends.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
- Contributed to team objectives in fast-paced environment.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
- Met with customers to discuss and ascertain needs, tailor solutions and meet expectations.
- Mentored account managers, fostering positive work environment and encouraging professional growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Contributed to annual revenue goals by selling new services and developing new accounts
Client Relationship Manager
Blue Ridge Risk Partners
04.2020 - 06.2022
- Maintained long-term, profitable relationships with clients
- Resolved customer issues or complaints quickly, resulting in increased retention
- Established new and maintained existing client relationships Met with clients to ascertain needs and develop renewal information
- Addressed inquiries from clients and department team members.
- Supported sales team members to drive growth and development.
- Cultivated strong professional relationships with carriers and key clients
- Worked closely with clients on policy renewals and collecting updated underwriting information
- Prepared and maintained annual Stewardship reports
- Worked closely with Risk Control Consultants to provide client with additional services
- Reviewed and assisted client with annual audits
- Prepared renewal documents and worked with marketing on submission selection
- Worked closely with Account Management team to develop renewals and marketing information, carrier selections for marketing, verification of coverage and assist with any inquiries from carriers and/or clients
- Reviewed all quotes and proposals
- Prepared all new business submissions for marketing
- Present and explain renewal and new business proposals to clients, with and without producer
- Exceeded annual revenue goals by 10% through improving client relationships and education
Account Executive
Weaver Bros Insurance
12.2017 - 03.2020
- Managed and maintained large habitation book of business
- Increased profitability by exceeded $100k revenue in 6 months
- Resolved customer complaints by providing creative solutions
- Remained up to date on emerging industry and product standards
- Prepared and marketed new business and renewals
- Revived dormant accounts by re-establishing relationships with key decision-makers.
- Helped develop marketing materials and ideas to increase referrals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Attended and participated in industry related conferences and conventions
Account Executive
Insurance Office Of America
09.2007 - 09.2015
- Managed and mentored account management team
- Specialized in Alternative Risks, Large Deductible, Captives, etc.
- Prepared underwriting submissions for marketing
- Negotiated policy terms, conditions, pricing structure
- Prepared loss summaries and forecasts for loss pics
- Marketed new and renewal business
- Managed customer service matters
- Developed and maintained excellent client and carrier relationships
- Managed and maintained accounts receivables
- Developed and prepared coverage proposals and allocation reports
- Successfully maintained book retention of 98% annually
- Built and maintained excellent relationships with clients and carriers
- Collaborated with internal teams to develop account strategy
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Contributed to team objectives in fast-paced environment
- Resolved issues promptly to drive satisfaction and enhance customer service
- Developed and maintained strong working relationships with professionals
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently
- Met existing customers to review current services and expand sales opportunities
- Attended networking events to build relationships and identify sales opportunities
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication
- Contributed to event marketing, sales and brand promotion
- Strengthened customer relationships with proactive and collaborative approach to managing needs
- Stayed current on company offerings and industry trends
Education
Some College (No Degree) - Business Administration
Monterey Peninsula College
CaliforniaCertificate of Completion - Insurance And Risk Management
Insurance Institute of America
Monterey, CA09.2004
Skills
- Planning and Organizing
- Efficient and Flexible
- Problem Solving
- Decision Making
- Team Building
- Committed
- People Person
Timeline
Senior Account Executive
MSG Risk Management & Insurance Consulting
10.2023 - Current
Senior Account Executive
USI Insurance Services LLC
06.2022 - 10.2023
Client Relationship Manager
Blue Ridge Risk Partners
04.2020 - 06.2022
Account Executive
Weaver Bros Insurance
12.2017 - 03.2020
Account Executive
Insurance Office Of America
09.2007 - 09.2015
Some College (No Degree) - Business Administration
Monterey Peninsula College
Certificate of Completion - Insurance And Risk Management
Insurance Institute of America
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