Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Hi, I’m

Vea José Flores-Maldanado

ServSafe® Manager + food handler
York,PA
Vea José Flores-Maldanado

Summary

ServSafe ® certified food handler and food management worker looking to maintain position in professional, well managed environment that gives me challenges- along with a team who is ready to work together and willing to improve.

Does well in high paced environments and appreciates the challenges customer service brings. Has been doing food prep/hospitality work for 10+ years, professionally about 8 years. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Always looking to go up in the workplace!

Overview

7

Years of professional employment

10

Years of care giving + meal prep experience

2

ServSafe® Certifications

Work History

LifePath Thrift Stores
York, PA

Sales Associate
11.2023 - Current

Job overview

  • Helps customers (in English and other languages) locate products, answer questions, escort them to items across three stories of building, and checked store system for merchandise. Operates POS system effectively and quickly, greets customers, keeps store front neat and tidy
  • Pulls old merchandise, prepares items for shipment to clearance center
  • Occasionally assists wandering children find their parent/guardian (it happens way more than you'd think)
  • Covers shifts frequently, closes building alongside keyholders and managers

Roburritos
Dallastown, PA

Crew Member
08.2022 - 05.2023

Job overview

  • Prepared dining room experience as best as possible for in-store guests. Frequently checked on in-store patrons to ensure quality experience.
  • Utilized cleanliness and other food prep skills learned from ServSafe ® training- food preparation area, equipment, and utensils were always clean and sanitary. Cleaned restaurant equipment periodically throughout day + at end of day.
  • Prepared food, grilled + prepped meat to proper temperature, rolled burritos. FIFO'ed fridge and pantry items to ensure freshness of product.
  • Assisted newer workers on restaurant procedures, customer service and food prep.
  • Expedited menu items into proper packaging + prepared food trays for in-store patrons. Would frequently man multiple roles at once per shift, such as register, expediting, rolling and making batches of fresh salsa + guacamole throughout the day with efficiency.

Kissho Sushi Japanese Resturant
York, PA

Restaurant Waiter
09.2021 - 01.2022

Job overview

  • Manned register and phone effectively on shift. Recommended specials, popular items, and suggested appropriate options for food allergy concerns. At end of day, I calculated credit card receipts, and was tasked with inputting tips into system.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Enjoyed chatting with customers and making intrapersonal connections to ensure repeat customers.
  • Kept close communication with all chefs through day, often assisting with rolling sushi, replenishing rice dispenser, replenishing fish when needed, etc.
  • Trained new servers on restaurant policies and procedures

Taco Bell
York, PA

Crew Member
04.2021 - 09.2021

Job overview

  • Worked front counter, drive-thru, POS system, and maintained cleanliness of restaurant- often utilizing multitasking skills to accomplish all roles within one shift.
  • Prepared products following ServSafe ® standards, general health, and safety standards and procedures.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with team members to complete orders
  • Provided quality customer service by greeting customers and meeting quality expectations.

Chipotle
York, PA

Line Cook and Cashier
06.2019 - 12.2019

Job overview

  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Greeted customers entering store and responded promptly to customer needs
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Built friendly relationships with customers to encourage repeat business. Greatly enjoyed fellow team members, their encouragement and knowledge helped environment feel friendly, productive and stable

Grocery Outlet Bargain Market
York, PA

Sales Associate and Custodian
05.2017 - 11.2017

Job overview

  • Engaged with customers to build rapport and loyalty
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Prepared merchandise for sales floor by pricing or tagging
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces
  • Maintained clean and comfortable environments in store by vacuuming, cleaning windows, and dusting

Education

Keystone Job Corps
235 W Foothills Dr, Drums, PA 18222

High School Diploma
10.2021

University Overview

During my time from 2019-2021, I completed my ServSafe ® training program in food handling and food management, certified in adults CPR as well. Program included fine dining training, training on the daily in a commerical kitchen, assisting and working alongside other students, making commerical sized portions to serve to our campus every few weeks, and more. On weekends, we traveled to a nearby soup kitchen and assisted with food prep and serving the local community in need.

Completed HSD program alongside my culinary arts program.

Skills

  • ServSafe ® certified knowledge and insight on kitchen cleanliness and effective rapport building with patrons
  • 10 years of caregiving and meal prep experience, professionally 8 years of hospitality experience
  • Cash handling, POS system expertise
  • Customer engagement and customer base building techniques

Certification

  • Certified Food Manager, ServSafe ® - Date of examination: 09/04/21, valid through 09/04/26
  • Certified Food Handler, ServSafe ® - Date of examination: 03/17/21, valid through 03/17/24
  • Certified in Adult First Aid/CPR/AED, American Red Cross Training Services - Date completed: 5/20/21

Additional Information

Additional Information

I have a deep passion for learning anthropology + archeology, it is my life's goal to achieve schooling for these professions. I dream of uncovering more angles to history previously unknown/ignored. World cultures and languages are one of my many loves in life.

Being proudly Black + Boricua/Taíno (Eieri-I'naru), it absolutely enthralls me to learn more about other cultures/Peoples who were inaccurately labeled as being "extinct". I love the art and music of the old world, I love to cook and bake for my friends and family. I have been a caretaker to my three younger siblings for nearly two decades, and enjoy seeing them grow everyday. I love botany, regalia collecting, coin collecting, recovering nostalgic media, traditional doodling, painting and more. Always looking to spread a bit of creativity in whichever career path I am in.

Fully understands Spanish, can speak back in simple forms. Can interpret and communicate back in Haitian Creole.

Languages

Spanish
Professional Working
Haitian Creole
Limited Working

Timeline

Sales Associate
LifePath Thrift Stores
11.2023 - Current
Crew Member
Roburritos
08.2022 - 05.2023
Restaurant Waiter
Kissho Sushi Japanese Resturant
09.2021 - 01.2022
Crew Member
Taco Bell
04.2021 - 09.2021
Line Cook and Cashier
Chipotle
06.2019 - 12.2019
Sales Associate and Custodian
Grocery Outlet Bargain Market
05.2017 - 11.2017
Keystone Job Corps
High School Diploma

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Vea José Flores-MaldanadoServSafe® Manager + food handler