VEALEY VICTOR
Cape Coral
Summary
Goal-oriented individual dedicated to high levels of customer satisfaction and meeting business goals. Attentive with high knowledge and experience in customer service and technical support. Excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
13
13
years of professional experience
Work History
Warehouse Certifier
PepsiCo Beverages
Fort Myers
01.2024 - Current
- Verifying the accuracy of finished goods pallets before they are shipped out, ensuring correct product counts and load configurations on each pallet, essentially acting as a quality control check for inventory leaving the facility, while maintaining accurate records and adhering to company standards for distribution and delivery.
Customer Representative
Comcast
Fort Myers
11.2016 - 01.2024
- Confer with customers by telephone or in person to provide information about products and services, take or enter orders, cancel accounts or obtain details of complaints
- Check to ensure appropriate changes were made to resolve customers' problems
- Resolve customers' service or billing complaints by performing activities such as refunding money, exchanging merchandise or adjusting bill
Technical Support Agent
Alorica
Fort Myers
12.2014 - 12.2016
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Trainer
Mcdonald's
Fort Myers
06.2012 - 01.2015
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Establish standards for personnel performance and customer service
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Greet guests, take orders and provided best dining experience
Education
Associate of Arts - Business Management
Florida Southwestern State College
Fort Myers, FL12.2015
High School Diploma -
Cape Coral High School
Cape Coral, FL05.2012
Skills
- Customer and Personal Service
- Bi-lingual
- Troubleshooting Computers and Electronics
- Active Listening
- Motivated
- Forklift Certified
- Hard Worker
- Customer service
- Order entry
- Sales
- Technical support
- Telecommunication
- IT support
- Desktop support
- Computer networking
- Software troubleshooting
- IP networking
- Negotiation
Timeline
Warehouse Certifier
PepsiCo Beverages
01.2024 - Current
Customer Representative
Comcast
11.2016 - 01.2024
Technical Support Agent
Alorica
12.2014 - 12.2016
Trainer
Mcdonald's
06.2012 - 01.2015
Associate of Arts - Business Management
Florida Southwestern State College
High School Diploma -
Cape Coral High School