VeAnce Washington

• Looked up orders, provided estimated arrival details and assisted with delivery logistics.
• Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
• Created successful promotions such as giveaways and membership drives.
• Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
• Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.

- Delivered personalized remote support for customers, handling deli orders, product inquiries and issue resolution with efficiency.

- Utilized Zendesk to manage and resolve customer tickets, ensuring timely and effective communication.

- Played a key role in developing and maintaining comprehensive knowledge bases and FAQs to streamline customer service operations.

- Monitored customer feedback and collaborated with management to identify and implement service enhancements.

- Provided exceptional customer service remotely, handling inquiries, returns, and product recommendations via phone, email and chat.

- Managed customer accounts using salesforce CRM, ensuring up-to-date records and accurate order processing.

- Assisted customers with product selection, upselling additional services, and addressing any issues to maintain high customer satisfaction

- Collaborated with team members to develop and implement new sales strategies and customer engagement techniques