Veaney Valdez
Pomona,CA
Summary
Dedicated and detail-oriented food server with 20 + years of experience in delivering exceptional customer service in fast-paced dining environments. Adept at managing multiple tasks efficiently while maintaining high standards of cleanliness and hospitality. Skilled in upselling menu items, ensuring accurate orders, and fostering a positive dining experience. Strong communication abilities, and a proven track record of working collaboratively with kitchen staff and management to ensure customer satisfaction. Committed to adhering to health and safety regulations and providing an enjoyable and efficient dining experience.
Overview
2
2
years of professional experience
Work History
Restaurant Food Server
BWM Management Inc
08.2022 - Current
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Elevated customer satisfaction through followup and enthusiastic customer service.
Key Carrier
BWM Management Inc
08.2022 - Current
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
- Fostered strong relationships with vendors, negotiating favorable terms that positively impacted the bottom line.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Education
Certificate - Bookkeeping
San Antonio College
Walnut, CA12.2023
Certificate - Accounting
San Antonio College
Walnut, CA02.2023
High School Diploma - High School
Arbor Charter School
Santa Ana, CA06.2004
Skills
Reliability and punctuality
Patience and composure
Cash Handling
Customer Complaint Resolution
Guest Services
POS System Operation
Payment Collection
Data entry proficiency
Up-selling techniques
Problem-Solving
Honest and Dependable
Reliable and Responsible
Adaptable and Flexible
Cleaning and sanitizing
Team Collaboration
Cooperative Attitude
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Food Server
BWM Management Inc
08.2022 - Current
Key Carrier
BWM Management Inc
08.2022 - Current
Certificate - Bookkeeping
San Antonio College
Certificate - Accounting
San Antonio College
High School Diploma - High School
Arbor Charter School
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