Summary
Overview
Work History
Education
Skills
Tools
Certification
Timeline
Generic

Ved Raghav

Jersey

Summary

  • A seasoned professional with experience as a Scrum Master with a strong background in QA and Leadership across diverse domains, including Transportation, Finance & Telecom
  • As a Scrum Master, successfully Supported projects from inception to completion, including large-scale migration and optimization initiatives.
  • Expertise includes sprint planning, capacity planning, Estimation, daily stand-ups, sprint reviews, retrospectives, and product backlog refinement.
  • Proven track record of improving team velocity, removing impediments, and ensuring successful project delivery.
  • Additionally, Strong analytical skills and experience in stakeholder management, requirement gathering, and documentation, ensured seamless alignment between technical teams and business objectives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Scrum Master

AT&T (Genpact)
03.2014 - 09.2016
  • Led operations as a Scrum Master, ensuring seamless project execution within Agile frameworks, while facilitating all Scrum events including sprint planning, daily stand-ups, sprint reviews/demos, and retrospectives.
  • Actively managed the JIRA board for task tracking, sprint progress, and reporting, while conducting product backlog refinement, helping PO prioritize user stories, and ensuring alignment with business objectives.
  • Fostered effective communication and collaboration among cross-functional teams by serving as the primary point of contact (POC), and managing stakeholder relationships to align project goals with business needs.
  • Oversaw sprint estimations, removed impediments to maintain project momentum, ensuring timely delivery and efficient team performance.
  • Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
  • Led sprint reviews and planning meetings to promote full team engagement.
  • Improved process efficiency by approx. 30% and reduced project delivery time by approx. 25% through streamlined Agile operations and optimized resource management.
  • Increased stakeholder satisfaction by approx. 15% by ensuring clear communication, alignment with business goals, and timely updates throughout the sprint cycles.

Senior QA & Business Analyst

DHL (Genpact)
06.2012 - 03.2014
  • As a Business Analyst, gathered requirements through surveys, customer interviews, and one-on-one meetings with stakeholders.
  • Responsibilities included creating user stories, analyzing requirements, and developing workflows, process flows, and mappings. Conducted requirements walkthrough and managed Confluence and JIRA boards.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Additionally, responsible for preparing key documentation such as Business Requirement Documents (BRD), Functional Specification Documents (FSD), and Solution Design Documents.
  • QA Expertise: Meticulously reviewed test cases, crafted a traceability matrix, and formulated test plans & strategies. Managed change requests effectively.
  • Conducted detailed API testing using Postman, verifying system integrity and data flow between frontend and backend systems.
  • Improved software quality by implementing rigorous testing procedures and debugging techniques.

Software QA Tester

Telstra(Arka Technologies)
03.2009 - 05.2012
  • Collaborated with cross-functional teams to develop high-quality software products within tight deadlines.
  • Streamlined testing process by automating repetitive tasks using industry-standard tools and scripting languages.
  • Contributed to the establishment of a culture of quality within the organization through active participation in process improvement initiatives related to SDLC methodologies like Agile or Scrum.
  • Enhanced collaboration between QA team members through efficient communication channels such as daily stand-ups, bug triage meetings, and status reports on project progress.
  • Collaborated with QA team to test software quality through manual and automated testing.

Education

Master of Science -

Rajasthan University
05-2008

Bachelor of Science -

Rajasthan University
06-2006

Skills

  • Agile methodology (Scrum framework)
  • User story mapping
  • Stakeholder management
  • People Management/People Skills
  • Backlog grooming
  • Workflow Analysis
  • Risk assessment
  • Test case scenarios
  • User acceptance testing
  • Manual UI & API Testing

Tools

  • Azure DevOps Board (ADO)
  • Confluence
  • JIRA
  • Quality Center
  • Postman
  • Miro Board
  • SharePoint
  • Microsoft Office



Certification

  • Certified ScrumMaster (CSM)
  • ISTQB

Timeline

Scrum Master

AT&T (Genpact)
03.2014 - 09.2016

Senior QA & Business Analyst

DHL (Genpact)
06.2012 - 03.2014

Software QA Tester

Telstra(Arka Technologies)
03.2009 - 05.2012

Master of Science -

Rajasthan University

Bachelor of Science -

Rajasthan University

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Ved Raghav