VEDA BROWN
Cuyahoga Falls,OH
Summary
A seasoned professional with exceptional leadership and project management skills. Possessing a Human Resource Management and training background. Competent in teamwork with supplement and invoice processing. Ready to apply related years of experience to a challenging new role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
Brownstone Supplement Recovery Group
Lewis Center, OH
03.2018 - Current
- Develop internal and external relationships to facilitate invoice processing with Insurance Companies.
- Project updates and reports submitted to senior business leadership for review.
- Develop and execute supplemental milestones on projects
- Thoroughly review material invoices, Xactimate pricing and negotiated contracts.
- Assure that sites are compliant with, State and local regulations.
- Increase revenue by handling all operations and contractors effectively.
Claims Adjuster
Homesite Insurance
Akron, OH
09.2016 - 03.2018
- Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims.
- Verified insurance claims and determined fair amount for settlement.
- Substantiated legitimate claims and denied unjustified claims.
- Synthesized data into comprehensive quarterly written reports for management.
- Followed up with the insured - regarding premium and deductibles payments.
- Reported to management on customer problems, field conditions, safety issues, and policy problems.
Quality Assurance Specialist
Sedwick / American Express
Independence, OH
12.2014 - 09.2016
- Assessed clients' financial situations to develop strategic financial planning solutions.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Worked with clients to provide competitive commercial banking.
- Solutions and retail financing plans.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Processed exchange and foreign currency.
- Created member account profiles on organization's online banking program.
- Executed wire transfers, stop payments and account transfers.
Executive Assistant - VP
Select Staffing
, OH
08.2013 - 06.2014
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Created boardroom multimedia presentations with live video conferencing Analyzed departmental documents for appropriate distribution and filing domestic and international.
- Produced reports and documents for senior team members on a bi-weekly basis..
- Followed up with notable applicants sourced via pipelines, events and job fairs.
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
- Screened all applicants based on qualifications and background.
- Facilitated new hire orientation Sourced new talent through social media and internet job sites, Akron Sterling Jewelers Akron.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Dispatcher
Nationwide Insurance
Canton , OH
10.2009 - 08.2013
- Directed all dispatching, routing and tracking of claims assignments to the adjusters - per availability.
- Evaluated and adjusted on average 30 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Increased area coverage through effective scheduling and detailed location monitoring. This skill was crucial during CAT Duty assignments
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Closely monitored dispatch board to prioritize over 50 daily calls.
Education
Bachelor Of Arts - Human Resources Management
Walsh University
2013
Skills
- Knowledge of insurance standard
- Strong written and verbal
- Communication skills
- Policy investigations
- Texas Claims Adjuster License
- Human Resources Management
- Employee training
- Problem-solving
- Administrative support, Personnel
- Policies
- Project management
- Clerical, Reporting
- Contracts, Safety
- Employee relations, Communication skills
Certification
- Department of Insurance License #2168550 - 6/30/22
Timeline
Business Owner/Operator
Brownstone Supplement Recovery Group
03.2018 - Current
Claims Adjuster
Homesite Insurance
09.2016 - 03.2018
Quality Assurance Specialist
Sedwick / American Express
12.2014 - 09.2016
Executive Assistant - VP
Select Staffing
08.2013 - 06.2014
Dispatcher
Nationwide Insurance
10.2009 - 08.2013
Bachelor Of Arts - Human Resources Management
Walsh University
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