Veda Dagher
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Demonstrated skill in information technology, system administration, troubleshooting and end user support. Attempting to find and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Security Analyst
CyberQ Technologies Inc.
03.2022 - 01.2023
- Analyzed network traffic and system logs to detect malicious activities.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Attained Splunk Core Consultant Certification
- Attained Databricks Data Engineer Associate Certification
Lead Linguist
Mercury Language Services LLC
01.2018 - 03.2022
- Offered trilingual services in English, Arabic and French.
- Proactively recruited new resources to expand company's database of linguists.
- Reviewed work of other linguists for accuracy of content and quality of written expression.
- Reviewed and transcribed audio or internet materials with high degree of accuracy and expression.
Linguist
Offered Services To Several Companies
01.2014 - 12.2017
- Offered trilingual services
- Interpreted conversations and interviews using methods to preserve original intent.
- Provided cultural training to speakers to help parties who did not speak similar languages communicate with and understand one another.
Account Manager
LMK Consulting
06.2013 - 12.2013
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Listed as Top performer Sales Rep
Store Manager
Fruitzzy World Inc
01.2013 - 06.2013
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained and guided team members to maintain high productivity and performance metrics.
Flight Attendant
Emirates
10.2007 - 12.2012
- Developed customer service, leadership and decision-making skills.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Education
Master's degree - Data analytics
Southern New Hampshire University
06.2020 - 04.2022
Bachelor of Science - MATHEMATICS
Youngstown State University
Skills
Trilingual (Arabic, English, French)
Critical thinking skills
Implementing security programs
Data security
Coaching and mentoring
Verbal and written communication
Timeline
Security Analyst
CyberQ Technologies Inc.
03.2022 - 01.2023
Master's degree - Data analytics
Southern New Hampshire University
06.2020 - 04.2022
Lead Linguist
Mercury Language Services LLC
01.2018 - 03.2022
Linguist
Offered Services To Several Companies
01.2014 - 12.2017
Account Manager
LMK Consulting
06.2013 - 12.2013
Store Manager
Fruitzzy World Inc
01.2013 - 06.2013
Flight Attendant
Emirates
10.2007 - 12.2012
Bachelor of Science - MATHEMATICS
Youngstown State University