To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Veda Dunigan
Customer Service
Nashville,United States
Summary
Overview
23
years of professional experience
1
Certification
Work History
Spirit Airlines Inc.
Unifi Aviation
02.2022 - 10.2023
Job overview
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
AT&T
Sales Representative
02.2016 - 09.2021
Job overview
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
AT&T
Credit and Collections
01.2014 - 01.2016
Job overview
- Contacted customers to discuss late payments and options for remitting amounts due.
- Researched accounts and completed due diligence to resolve collection problems.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Conducted investigations of customer accounts and payment histories.
- Reviewed, researched and corrected discrepancies and customer concerns.
AT&T
Sales Support Associate
09.2000 - 01.2016
Job overview
- Assisted sellers with platform requirements for renewals and upgrades.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience
Education
Phillips CollegeAtlanta, Georgia
Travel And Tourism from Tourism And Travel Marketing
06.1986
University Overview
Skills
- Problem-Solving
- Organizational Skills
- Flexible and Adaptable
- Good Telephone Etiquette
- Cultural Awareness
- Relationship Building
- Remote Office Availability
- Interpersonal Communication
- Verbal Communication
- Clerical Support
Timeline
Unifi Aviation
Spirit Airlines Inc.
02.2022 - 10.2023
Sales Representative
AT&T
02.2016 - 09.2021
Credit and Collections
AT&T
01.2014 - 01.2016
Sales Support Associate
AT&T
09.2000 - 01.2016
Phillips College
Travel And Tourism from Tourism And Travel Marketing
Additional Information
Additional Information
References upon request
Community Service
Community Service
Gateway to Change Facilitator for a women's group weekly since 2012
Volunteer with Summerfest since 2000
Volunteer with Gentiva Hospice since 2013
Similar Profiles
Zoë ShepardZoë Shepard
Flight Attendant at Frontier Airlines / Spirit AirlinesFlight Attendant at Frontier Airlines / Spirit Airlines
Carmen Cruz-OcasioCarmen Cruz-Ocasio
Flight Attendant at Spirit Airlines Inc.Flight Attendant at Spirit Airlines Inc.
Nadine ElliottNadine Elliott
Cabin Safety Flight Attendant at Spirit Airlines Inc.Cabin Safety Flight Attendant at Spirit Airlines Inc.
Josh LeeJosh Lee
Quality Control Inspector at Spirit Airlines Inc.Quality Control Inspector at Spirit Airlines Inc.
Nicholas BelskiNicholas Belski
Remodeling Consultant at Power Home RemodelingRemodeling Consultant at Power Home Remodeling