Veda Frye
Summary
Dedicated non-profit professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Over 10 years of customer service experience with strong interpersonal and communication skills.
Overview
12
12
years of professional experience
Work History
Operations and Member Engagement Manager
Navy League Of The United States
12.2020 - Current
- Manage the Navy League nomination process. Receive, organize, and track nominating packages and accompanying documentation.
- Manage committee materials, pre-plan monthly calendar reminders, and write minutes as necessary to support the Ship Adoption and Commissioning Committee.
- Oversee grant applications and timely disbursements for the STEM Committee by managing the committee inbox, updating the committee with relevant information from Navy League headquarters, and providing support to the committee.
- Coordinate and facilitate committee, regional, and council leadership meetings and provide additional support as needed.
- Collect and verify membership information to support the proxy committee.
- Review the Operations Manual and bylaws for any updates and provide guidance to the bylaws committee.
- Manage and maintain Navy League Ship Stores.
- Act as liaison to the Foundation Board of Trustees by attending Foundation Board meetings, planning and preparing meeting materials and talking points.
- Oversee the administration, awarding, and record-keeping of Navy League Foundation scholarships. Manage the scholarship timeline, inbox, and web-based application.
- Review scholarship applications, verify eligibility, academic standing, and documentation.
- Complete internal scoring to determine top applicants for each scholarship and present them to leadership for approval.
- Instruct the Foundation Board on the external volunteer review process and calculate an average score to determine the winners.
- Prepare briefings on each scholarship winner for the CEO to notify winners.
- Update and manage scholarship web pages.
- Work in collaboration with the Finance Team to monitor and prepare scholarship projections and accurate expenditure reports of all scholarship funds awarded to students.
- Verify scholarship winners' enrollment status and ensure that they meet scholarship agreement requirements. Work with Finance to process renewals and send funds to schools each semester.
- Ensure scholarships are available and fully disbursed per donors' requirements.
- Maintain accurate and complete scholarship donor records.
- Plan and execute the Navy League Foundation Scholarship booth and activities at the STEM Expo during Sea-Air-Space.
- Act as a project manager on major projects.
- Perform other duties as assigned by the supervisor.
Field Operations and Training Coordinator
Navy League Of The United States
01.2018 - 12.2020
- Managed department Quarterly Newsletter.
- Responded to members concerns via telephone and email.
- Managed web-based training platform.
- Managed contact lists for committees and volunteer leadership.
- Maintained field services internal and external calendars.
- Provided administrative support to Director and Manager of Field Services.
- Maintained member portal information/database.
- Coordinated Field Operations Committee Meetings.
- Acted as staff liaison for Field Operations Committees.
- Managed Navy League Foundation Scholarship Program.
- Assisted in the coordination of major events.
- Performed other duties as assigned by supervisor.
Events Coordinator
Navy League Of The United States
03.2017 - 01.2018
- Assisted in the coordination of major events.
- Developed post-event reports to determine the effectiveness of each event.
- Coordinated schedules and timelines for events.
- Coordinated administrative logistics of events planning, event booking, and event promotions.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations, and registration processes.
- Functioned as the staff admin for the Navy League Foundation Scholarship Program.
- Assisted with monthly STEM committee meetings.
- Assisted with the coordination of STEM activities, including grant requests and grant reports.
- Assisted with building member benefits.
- Managed and distributed emails in the event's inbox.
- Performed other duties as assigned by supervisor.
Student Library Assistant
Marymount University
11.2013 - 08.2016
- Staffed front desk and monitored entrance, ensuring a safe and welcoming environment for library patrons.
- Collected and recorded payment of library fines and fees, accurately maintaining financial records.
- Answered and transferred calls, taking messages and providing excellent customer service to library patrons.
- Created bulletin boards and designed and distributed flyers and signs to promote library events and services.
- Opened and closed the library extension, ensuring proper security measures were taken.
- Accurately recorded and compiled daily usage statistics for attendance and inquiries, providing valuable data for the library's strategic planning.
- Checked out and checked in items using library computer system.
- Organized returned books and materials and assisted with shelving.
- Aided patrons with use and access to technology, resources and materials.
- Assisted library staff with clerical duties to help lighten workload.
- Accessed library catalog to review ownership and circulation status.
Cashier
Harris Teeter
11.2011 - 02.2014
- Staffed front desk and monitored entrance, ensuring a safe and welcoming environment for library patrons.
- Collected and recorded payment of library fines and fees, accurately maintaining financial records.
- Answered and transferred calls, taking messages and providing excellent customer service to library patrons.
- Created bulletin boards and designed and distributed flyers and signs to promote library events and services.
- Opened and closed the library extension, ensuring proper security measures were taken.
- Accurately recorded and compiled daily usage statistics for attendance and inquiries, providing valuable data for the library's strategic planning.
Education
Master of Arts - English And Humanities
Marymount University
Arlington, VA05.2020
Bachelor of Arts - Psychology
Marymount University
Arlington, VA05.2016
Skills
- Microsoft Office
- Event Coordination
- Project Organization
- Project Management
- Customer Relationship Management
- Complex Problem-Solving
- Schedule Preparation
- Time Management
- Strategic Planning
Accomplishments
- Outstanding Graduate Student May 2020
- Academic Excellence Award May 2020
- Mother St. Jean and St. Thomas Aquinas Society August 2015
- National Honor Leadership Society Presidential Certificate April2013
- Dean's List Fall2012&Spring2015
- Employee of the Quarter January 2023
- Employee of the Quarter March2021
- Employee of the Year December 2020
- Superior Field Services Support December2018
- Library & Learning Services Certificate of Teamwork April2015
- Outstanding service as a student employee Certificate April2014
- National Professional Customer Service Certificate May 2011
ACADEMIC HONORS AND AWARDS
WORK HONORS & AWARDS
Timeline
Operations and Member Engagement Manager
Navy League Of The United States
12.2020 - Current
Field Operations and Training Coordinator
Navy League Of The United States
01.2018 - 12.2020
Events Coordinator
Navy League Of The United States
03.2017 - 01.2018
Student Library Assistant
Marymount University
11.2013 - 08.2016
Cashier
Harris Teeter
11.2011 - 02.2014
Master of Arts - English And Humanities
Marymount University
Bachelor of Arts - Psychology
Marymount University
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