Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veda Godson

Memphis,TN

Summary

With a proven track record at Lowe’s Home Improvement, I excel in loss prevention and team leadership, significantly reducing inventory shrinkage through meticulous surveillance and risk management. My integrity and effective communication foster a secure, customer-focused environment, showcasing my ability to adapt and lead with decisive action.

Overview

26
26
years of professional experience

Work History

Asset Protection Associate

Lowes Home Improvment
04.2013 - Current
  • Patrolled store departments to check for suspicious activities.
  • Controlled reduction of loss inventory by protecting company assets.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports outlining activities and results.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
  • Improved store safety for employees and customers through regular risk assessments and hazard identification.
  • Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
  • Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
  • Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
  • Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Contacted local authorities and apprehended shoplifters.
  • Checked CCTV for evidence of shoplifting.
  • Ensured compliance with company policies by auditing operational procedures and providing constructive feedback to improve overall performance.
  • Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
  • Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
  • Maintained detailed logs of all security-related incidents, providing valuable data for analysis and improvement.
  • Monitored CCTV footage to quickly identify and address suspicious activities, safeguarding store assets.

Caregiver

Imperial Care
01.2010 - 01.2011
  • Provided companionship and emotional support by engaging in meaningful conversations and activities.
  • Created engaging activities that stimulated mental and physical wellness of clients.
  • Delivered personal care services, promoting dignity and respect for individuals.
  • Coordinated transportation and errands to support client independence and mobility.
  • Implemented individualized care plans to meet specific needs of clients.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Head Cashier

Lowes
03.2004 - 07.2006
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Processed both cash and card purchases and returns.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
  • Facilitated team-oriented atmosphere, encouraging open communication and mutual support among staff.
  • Facilitated and logged store opening, closing, and shift changes.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.

Cashier

Walmart
05.1999 - 05.2000
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Education

High School Diploma -

Dyersburg High School
Dyersburg, TN
05-2001

Skills

  • Detail-oriented
  • Team Training
  • Inventory control
  • Integrity and trustworthiness
  • Policy enforcement
  • Incident reporting
  • Physical security measures
  • CCTV monitoring
  • Report writing
  • Front-end monitoring
  • CCTV tracking
  • Property damage investigation
  • Physical detention of suspects
  • Shoplifter apprehension
  • Critical thinking
  • Problem-solving
  • Reliability
  • Organizational skills
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Decision-making

Timeline

Asset Protection Associate

Lowes Home Improvment
04.2013 - Current

Caregiver

Imperial Care
01.2010 - 01.2011

Head Cashier

Lowes
03.2004 - 07.2006

Cashier

Walmart
05.1999 - 05.2000

High School Diploma -

Dyersburg High School

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Veda Godson