Veda Godson
Memphis,TN
Summary
Dynamic professional with extensive experience at Lowe's, excelling in shipping and receiving, customer service, and product inspection. Proven track record in enhancing inventory accuracy and fostering strong vendor relationships. Adept at managing high-volume transactions while maintaining meticulous records and delivering exceptional support, ensuring customer satisfaction and operational efficiency.
Overview
22
22
years of professional experience
Work History
Backend Receiver/ Clerk
Lowe's
Memphis, TN
10.2025 - Current
- Received and processed incoming inventory shipments efficiently.
- Conducted thorough quality checks on merchandise to ensure compliance with company standards.
- Organized stock in warehouse for optimal accessibility and inventory management.
- Operated pallet jacks and forklifts safely to move products throughout the facility.
- Communicated effectively with suppliers and team members regarding delivery schedules and discrepancies.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Established strong relationships with vendors, leading to improved order accuracy and delivery times.
- Handled day-to-day shipping and receiving overseeing more than hundreds of packages per day.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited documents to keep company materials free of grammar errors.
Asset Protection Associate
Lowe's
Memphis, TN
02.2021 - 10.2025
- Conducted regular audits to identify and resolve inventory discrepancies.
- Implemented loss prevention strategies, reducing shrinkage through employee training programs.
- Monitored surveillance systems to detect suspicious activities and prevent theft.
- Collaborated with management to develop policies enhancing asset protection measures.
- Led investigations into theft incidents, coordinating with law enforcement as necessary.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
Head Cashier
Lowe's
Memphis, TN
03.2016 - 02.2021
- Supervised daily cash operations, ensuring accuracy in financial transactions and compliance with company policies.
- Trained and mentored new cashiers on register procedures and customer service best practices.
- Developed strategies to enhance customer satisfaction through personalized service and conflict resolution.
- Monitored cash handling procedures to prevent discrepancies and maintain financial integrity.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Customer Service Representative
Lowe's
Memphis
03.2013 - 03.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Resolved billing issues by providing clear explanations of charges and payment plans.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Detailed payment options and explained price, receipt and billing details to customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cash Office Clerk
Lowe's
Dyersburg, TN
03.2004 - 08.2006
- Processed daily cash transactions accurately and efficiently.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
- Between August 2006 and March 2013 I gave birth to my son. I was a stay at home Mother for those years returned back to the workforce in March 2013.
Education
High School Diploma -
Dyersburg High School
Dyersburg, TNNo Degree - Business Administration
Penn State University
New Kensington, PASkills
- Shipping and receiving
- Customer service
- Product inspection
- Record preparation
Timeline
Backend Receiver/ Clerk
Lowe's
10.2025 - Current
Asset Protection Associate
Lowe's
02.2021 - 10.2025
Head Cashier
Lowe's
03.2016 - 02.2021
Customer Service Representative
Lowe's
03.2013 - 03.2016
Cash Office Clerk
Lowe's
03.2004 - 08.2006
High School Diploma -
Dyersburg High School
No Degree - Business Administration
Penn State University