VEDA PAYNE
Reedville,VA
Summary
Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company. Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Haynesville Correctional Center
01.2025 - Current
- Supervised daily food service operations, ensuring compliance with safety and health regulations.
- Trained staff in food preparation techniques and customer service standards to enhance guest experiences.
- Managed inventory levels, reducing waste through effective stock rotation and ordering practices.
- Implemented process improvements that increased kitchen efficiency and reduced wait times for customers.
- Collaborated with management to create menu items based on seasonal availability and customer preferences.
- Resolved individual complaints promptly, enhancing satisfaction and loyalty through effective conflict resolution strategies.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
Corrections Sergeant
Haynesville Correctional Center
04.2022 - 01.2025
- Supervised daily operations of correctional facility, ensuring adherence to safety protocols and regulations.
- Managed staff assignments and schedules, optimizing resource allocation for effective facility management.
- Conducted regular training sessions for personnel on emergency response procedures and conflict de-escalation techniques.
- Implemented strategic initiatives to enhance inmate rehabilitation programs, promoting a safer environment.
- Promoted professional development of staff through ongoing training, mentorship, and performance guidance
- Served as a role model by providing clear direction, leadership, and consistent enforcement of institutional standards
- Facilitated rehabilitative and restorative programs aimed at promoting pro-social behavior and long-term inmate success
- Applied behavior modification principles and intervention strategies to manage inmate behavior effectively
- Maintained institutional safety and operational effectiveness through proactive supervision and communication
- Prepared clear, accurate, and timely reports, including incident documentation and program records
- Demonstrated effective communication skills when interacting with inmates, staff, and command personnel
- Led crisis intervention teams during high-stress situations, ensuring swift resolution while maintaining safety standards.
Correctional Officer
Haynesville Correctional Center
01.2019 - 04.2022
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Enforced facility rules and regulations to maintain safety and security.
- Conducted regular inspections of premises to identify potential hazards or violations.
- Monitored inmate behavior and interactions to prevent disturbances or conflicts.
- Documented incidents and maintained accurate logs for legal compliance.
- Implemented conflict resolution techniques to de-escalate tense situations effectively.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Sporting Goods, Automotive and Toys Department Manager
Walmart
01.2016 - 01.2018
- Ensured compliance with company policies and relevant regulations.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
Cashier Wireless Sales Representative
Walmart
01.2013 - 01.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Front End Cashier
Walmart
01.2008 - 01.2013
- Ensured that the sales area was always cleaned and kept in an immaculate condition and that all facilities were properly stocked.
- Ensured all customers are promptly attended too.
- Managed thorough knowledge of store merchandise.
- Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Kept register terminal area and store clean and orderly.
- Identified customer needs and promoted matching targets to enhance store revenue.
- Processed sales, returns, and exchanges using POS register system.
- Performed cash count-out at end of each shift and addressed all queries from customers.
Front Desk Representative
Holiday Inn Express
01.2003 - 01.2006
- Provide accurate communication with customers through telephone and/or electronic communication to quickly and effectively book a reservation.
- Ensured the hotel and Occupational Safety and Health Administration (OSHA) guidelines for safety were met always.
- Handle customer complaints appropriately and refer any escalations to the manager for further reference.
- Responsible for conveying all monthly sales targets and results to corporate headquarters for analysis and further recommendations.
Education
Medical Billing and Coding Diploma -
Everest Institute
Newport News, VirginiaHigh School Diploma - undefined
Northumberland High School
Heathsville, VirginiaSkills
- Active listening and rapport building
- Conflict resolution
- Crisis intervention and de-escalation techniques
- Cognitive-behavioral intervention principles
- Professional verbal and written communication
- Time management and caseload organization
- Life skills and pro-social behavior development
- One-on-one counseling and group facilitation
- Staff collaboration and interdisciplinary teamwork
- Microsoft Word, Excel, PowerPoint, Outlook
- VACORIS
- Ethical standards and professional boundaries
Certification
Corrections Crisis Intervention Team certified
Timeline
Food Service Supervisor
Haynesville Correctional Center
01.2025 - Current
Corrections Sergeant
Haynesville Correctional Center
04.2022 - 01.2025
Correctional Officer
Haynesville Correctional Center
01.2019 - 04.2022
Sporting Goods, Automotive and Toys Department Manager
Walmart
01.2016 - 01.2018
Cashier Wireless Sales Representative
Walmart
01.2013 - 01.2016
Front End Cashier
Walmart
01.2008 - 01.2013
Front Desk Representative
Holiday Inn Express
01.2003 - 01.2006
High School Diploma - undefined
Northumberland High School
Medical Billing and Coding Diploma -
Everest Institute