Veda Samhitha Kurupati
Irving,TX
Summary
Detail-oriented and innovative IT professional with over 5 years of experience supporting cloud-based systems, data analysis, and enterprise applications. Proven expertise in Workday, Azure, SQL, and production support, with strong capabilities in troubleshooting, system configuration, business process enhancement, and data-driven reporting. Adapt at collaborating with cross-functional teams to identify system issues, improve workflows, and enhance business performance across HRIS, infrastructure, and support environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Software Engineer (Volunteer)
TRICUBIC INC
06.2025 - Current
- Led a hybrid IT support and automation project to reduce ticket resolution time and improve efficiency.
- Automated repetitive support tasks using Python and JavaScript, including system checks and ticket triaging.
Integrated Freshdesk with internal tools and Slack to streamline support workflows and alerts. - Created a structured knowledge base documenting recurring issues and resolutions for faster response.
- Collaborated with development and product teams in Agile sprints for planning, testing, and deployment.
- Supported QA efforts to validate script functionality and ensure smooth rollouts.
- Achieved a 30% reduction in resolution time and improved cross-team support consistency.
Software Developer
VALENETECH Pvt Ltd
01.2018 - 07.2023
- Delivered Level 1 and Level 2 IT support to internal users and external clients, resolving software bugs, integration issues, and network problems efficiently.
- Managed support tickets using tools like Jira and Freshdesk, and documented incident resolutions to build a reusable knowledge base.
- Wrote and maintained automation scripts using Python and JavaScript to streamline repetitive tasks and support internal tool enhancements.
- Collaborated with Agile development teams during sprint planning, daily stand-ups, and retrospectives to align support efforts with product development.
- Assisted in QA testing and validation of new features, helping ensure stable and timely releases.
- Communicated technical solutions in a user-friendly manner and gathered client feedback to inform product improvements.
- Maintained and supported internal tools, including version control systems (e.g., GitHub), ticketing platforms, and basic infrastructure components.
- Balanced multiple priorities across support, scripting, and collaboration tasks in a fast-paced, customer-focused environment.
- Analyzed proposed technical solutions based on customer requirements.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
Education
Bachelor of Technology - Information Science & Engineering
New Horizon College of Engineering
Bangalore, INMaster of Science - Information Tech Management
Webster University
San Antonio, Texas05.2025
Skills
- Data Engineering & ETL: Apache SSIS, Azure Data Factory, Apache Airflow, Power Query (M), Python scripting, Azure-SSIS IR
- Real-Time & Big Data: Apache Kafka, MQTT Connector spark, Apache Spark, Delta Lake, Apache Hive, Apache HBase, Prophet, ARIMA
- Cloud & Data Warehousing: Azure Blob Storage, Azure Data Lake, Azure SQL DB, AWS S3, AWS IoT Core, Oracle ADW, Snowflake, Amazon Redshift, Google BigQuery, Azure Synapse Analytics
- Programming & Scripting: Python (Pandas, pyspark),SQL, Bash, Shell Scripts,
- Data Modeling: Star Schema, Snowflake Schema, Data Vault
- BI & Reporting: Power BI (including Paginated Reports), Tableau, Looker Studio, Grafana, SharePoint Dashboards
- DevOps & Automation: Git, GitHub Actions, Docker, Azure DevOps, Terraform, CI/CD pipelines
- Databases: InterSystems Cache, PostgreSQL, MySQL, MS SQL Server, Oracle DB
- Governance & Compliance: HIPAA, GDPR, RBAC, Apache Atlas, Data Masking, Encryption (in-transit and at-rest), Audit Logging
- Soft Skills: Communication, Team Collaboration, Agile/Scrum, Problem-Solving, Critical Thinking, Documentation, Stakeholder Engagement, Adaptability
- Social Media Influencer with a combined 1M followers across various platforms like Instagram, TikTok, Josh, and YouTube
Certification
- Microsoft Azure AI Engineer Associate
- AWS Certified Data Engineer – Associate
- Microsoft Excel Specialist Certification
- Business Analytics Workshop (Webster University)
- Digital Marketing Workshop
- Fashion Design – Pahal Designing School
- National Green Core Certificate
- ServiceNow Certified System Administrator
Timeline
Software Engineer (Volunteer)
TRICUBIC INC
06.2025 - Current
Software Developer
VALENETECH Pvt Ltd
01.2018 - 07.2023
Master of Science - Information Tech Management
Webster University
Bachelor of Technology - Information Science & Engineering
New Horizon College of Engineering