Veda Veerisetti
Suwanee,USA
Summary
Results-driven professional specializing in program management, known for delivering successful outcomes and fostering collaborative environments. Recognized for strategic planning and problem-solving abilities, consistently meeting and exceeding goals. Relied upon to adapt to changing needs and ensure team alignment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Capgemini North America, Inc.
07.2019 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Built teams to address project goals and objectives for multiple projects.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Coached team members on productivity strategies to accomplish challenging goals.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored and supported more than 50 resources to create strong workplace culture.
Delivery Manager/Client Engagement Partner
Capgemini North America, Inc.
07.2013 - 06.2019
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Enhanced client satisfaction by effectively managing project timelines and delivering high-quality results.
- Identified areas of improvement within the delivery process, leading to optimized resource allocation and reduced overhead costs.
- Adapted quickly to changing market conditions by adjusting strategies accordingly without compromising on service quality or customer satisfaction levels.
- Provided regular updates to stakeholders on project status, addressing any concerns or challenges proactively.
- Mentored junior team members, fostering an environment of continuous learning and professional growth.
- Initiated process improvements that led to faster response times and increased client satisfaction levels.
- Implemented innovative solutions to resolve client issues, maintaining a reputation for exceptional service delivery.
- Established clear performance metrics for team members, monitoring progress regularly and providing constructive feedback as needed.
- Cultivated a positive work culture focused on collaboration and open communication among team members.
- Delivered exceptional client service by proactively addressing concerns, anticipating needs, and ensuring ongoing satisfaction throughout the project lifecycle.
- Streamlined communication between internal teams for improved efficiency in meeting project deadlines.
- Collaborated with cross-functional teams to ensure seamless integration of services for optimal client experience.
- Led negotiations with vendors to secure favorable contract terms, reducing overall project costs significantly.
- Managed budgets effectively while still prioritizing quality outcomes for clients, contributing positively towards company profitability goals.
- Managed multiple projects simultaneously, ensuring timely completion and exceeding client expectations.
- Managed resources effectively to avoid unnecessary delivery delays.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Participated several negotiations discussions to close the deal.
Senior Program Manager
Capgemini North America, Inc.
07.2011 - 06.2013
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible impacts to team.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Participated in vendor selection and management process for program initiatives.
Project Manager
Capgemini North America, Inc.
02.2010 - 06.2011
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed project management roadmap to define project objectives, timelines and milestones.
Senior Business Analyst
Capgemini North America, Inc.
11.2008 - 01.2010
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Collaborated with stakeholders to identify business needs and data sources.
- Created data models to support decision-making processes.
- Provided technical support for troubleshooting analytics and reporting issues.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
Senior Data and Test Engineer (SDET)
Microsoft
12.2003 - 02.2007
- Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
- Tracked test reports and failures determined by root cause data trends.
- Optimized regression testing efforts through continuous improvement of test cases and methodologies.
- Reviewed, evaluated, and identified requirements for testability.
- Reduced product defects by performing thorough root cause analysis and implementing corrective actions.
- Created comprehensive test plans, test scripts, and use cases to support testing objectives.
- Collaborated with development teams to identify, reproduce, and resolve software issues promptly.
- Contributed to cross-functional teams, ensuring timely delivery of high-quality products.
- Mentored junior team members, sharing best practices in test engineering techniques and tools usage.
- Supported customer issue resolution by replicating reported problems in a controlled environment for further investigation.
- Improved testing efficiency with the development of automated test scripts using various programming languages.
- Increased product reliability, conducting rigorous stress testing on new features before release.
- Participated in agile development practices to accelerate product iterations and improve overall quality assurance measures.
- Streamlined bug reporting processes for faster resolution times and better communication between departments.
- Coordinated with user groups to conduct beta testing, incorporating feedback into final product enhancements.
- Developed automated test scripts to reduce manual testing time, contributing to faster release cycles.
- Designed test cases to validate complex system integrations, ensuring seamless operation across diverse platforms.
- Optimized test coverage by prioritizing test cases based on risk and impact, ensuring critical areas were thoroughly vetted.
Education
Master of Computer Applications -
Andhra University
Visakhapatnam, Andhra PradeshBachelor of Computer Science -
Nagarjuna University
Guntur, Andhra PradeshSkills
- Scope Management
- Problem-solving skills
- Strategic Planning
- Project Leadership
- Complex Problem-Solving
- Change Management
- Risk Management
- Project cost management
- Client Interfacing
Certification
- Connected Manager Diploma – Harvard Business School
- PMP from PMI Institute (PMP #1454351)
- SAFE 6 Practitioner Certification
- Certified Engagement Manager Level 1 (EM Level 1)
- Certified Scrum Master from Scrum Alliance
- WDLP (Women Development Leadership Program)
References
References available upon request
Professional Highlights
- Successfully managed an enterprise-wide business transformation deployment.
- Led agile teams in delivering high-impact digital initiatives, optimizing processes, and achieving faster delivery timelines.
- Directed IT programs with budgets of up to 12 million, ensuring on-time, in-scope, and on-budget delivery.
- Developed and implemented risk management strategies, enabling proactive issue resolution and minimal project disruption.
- Collaborated with D-level executives, stakeholders, and end-users to define IT strategy and deliver solutions that drive organizational value.
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Timeline
Senior Program Manager
Capgemini North America, Inc.
07.2019 - Current
Delivery Manager/Client Engagement Partner
Capgemini North America, Inc.
07.2013 - 06.2019
Senior Program Manager
Capgemini North America, Inc.
07.2011 - 06.2013
Project Manager
Capgemini North America, Inc.
02.2010 - 06.2011
Senior Business Analyst
Capgemini North America, Inc.
11.2008 - 01.2010
Senior Data and Test Engineer (SDET)
Microsoft
12.2003 - 02.2007
Master of Computer Applications -
Andhra University
Bachelor of Computer Science -
Nagarjuna University
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