Vedaja Lynch
Charlotte,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I am also a dedicated warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.
Overview
10
10
years of professional experience
Work History
Picker/Packer Associate
Amazon
Charlotte, NC
09.2021 - 07.2022
- Quickly and properly wrapped and boxed items, maintaining uniformity to meet fulfillment targets.
- Maintained safety and efficiency while loading over 50 pounds of products into packaging equipment.
- Documented order updates by inputting data into the system.
Customer Service Representative
Convergys
Charlotte, NC
01.2020 - 09.2021
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Customer Service Representative
Iqor
Charlotte, NC
09.2018 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Stock Associate
Walmart
Charlotte, NC
06.2016 - 09.2018
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
Cashier
Wendys Fast Food
Charlotte, NC, NC
08.2014 - 06.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts - Child Care
CPCC
Charlotte, NC12.2016
High School Diploma -
Harding University High School
06.2014
Skills
- Defective Materials Processing
- Shipment Inspection
- Tagging and Labeling
- Recordkeeping Accuracy
Timeline
Picker/Packer Associate
Amazon
09.2021 - 07.2022
Customer Service Representative
Convergys
01.2020 - 09.2021
Customer Service Representative
Iqor
09.2018 - 01.2020
Stock Associate
Walmart
06.2016 - 09.2018
Cashier
Wendys Fast Food
08.2014 - 06.2018
Associate of Arts - Child Care
CPCC
High School Diploma -
Harding University High School
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