Summary
Overview
Work History
Education
Skills
My passion is helping individuals with dignity and respect.
Work Availability
Accomplishments
Software
Timeline
Hi, I’m

Vedora Jenson

Fresno,CA
Vedora Jenson

Summary

Dedicated Care Provider with a proven track record at the State Of California, enhancing patient wellness through direct patient care and effective emotional support. Skilled in housekeeping and patient management, I significantly improved health outcomes and client satisfaction. Leveraging strong interpersonal skills and a results-driven approach, I excel in delivering compassionate care and achieving high-quality service standards.

Overview

25
years of professional experience

Work History

State Of California

Care Provider
07.2012 - Current

Job overview

  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Organized medication and provided reminders according to schedule.
  • Reduced patient anxiety and stress through effective communication and active listening skills.
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.
  • Promoted social, emotional, and physical health through diverse activities.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Delivered high-quality personal care services that improved overall health outcomes for patients with various medical conditions or disabilities.
  • Planned and cooked nutritious meals to meet specific dietary needs.
  • Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
  • Kept individuals safe by removing hazards and correcting problems.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Coordinated transportation arrangements for medical appointments or other outings as needed while ensuring safety at all times during transport transitions.

Vocation Plus Connections

Job Coach
09.2022 - 10.2023

Job overview

  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
  • Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
  • Developed and maintained relationships with community resources to support job coaching.
  • Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
  • Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
  • Conducted mock interviews to help clients prepare for interviews with potential employers.
  • Conducted thorough assessments of client strengths, weaknesses, interests, and values to determine appropriate career paths and goals effectively.
  • Developed targeted resumes and cover letters for clients, resulting in higher response rates from potential employers.

Social Security Administration

Contact Representative
07.1999 - 07.2022

Job overview

  • Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
  • Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
  • Provided exceptional service by proactively addressing customers'' needs and concerns.
  • Improved customer satisfaction by resolving issues efficiently and professionally.
  • Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
  • Developed comprehensive knowledge of products and services, enabling accurate information provision to clients.
  • Collaborated closely with other departments to ensure seamless support for customers throughout their journey with the company.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
  • Participated in regular professional development opportunities to enhance skills and stay current on industry trends.
  • Increased customer retention by expertly handling escalated issues in a timely manner.
  • Streamlined processes to increase efficiency, leading to faster response times for client inquiries.
  • Exceeded performance targets consistently by prioritizing tasks and managing time effectively.
  • Demonstrated empathy when addressing sensitive situations, creating trust between the company and clientele.
  • Proactively identified potential areas of improvement within the contact center''s operations, offering suggestions and helping to implement changes that led to enhanced customer experiences.
  • Contributed to company growth through consistent high-quality interactions with clients and prospects.
  • Responded to customer calls and emails to answer questions about products and services.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Castlemont High School
Oakland, CA

No from General Education
06.1980

University Overview

Skills

  • Emotional Support
  • Housekeeping
  • Mobility Assistance
  • Medication reminders
  • Grocery shopping
  • Appointment Coordination
  • Personal Care
  • Direct Patient Care
  • Laundry services
  • Meal Preparation
  • Patient Management
  • Exercise Encouragement
  • Home safety evaluation
  • Housekeeping tasks
  • Personal Hygiene Assistance

My passion is helping individuals with dignity and respect.

My passion is helping individuals with dignity and respect.

My passion is treating individuals with dignity and respect.

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

Accomplishments
  • Supervised team of [Number] staff members.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Resolved product issue through consumer testing.

Software

Microsoft, Data Entry,

Timeline

Job Coach
Vocation Plus Connections
09.2022 - 10.2023
Care Provider
State Of California
07.2012 - Current
Contact Representative
Social Security Administration
07.1999 - 07.2022
Castlemont High School
No from General Education

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Vedora Jenson