Vedran Mihaljevic
Frankfurt Am Main, Germany
Summary
Dynamic project manager with a proven track record at Johnson and Johnson, excelling in infrastructure migration and compliance procedures. Recognized for innovative problem-solving and effective communication, I successfully led the ABIOMED acquisition, enhancing operational integration and achieving significant cost savings through strategic planning and team leadership.
Overview
18
18
years of professional experience
Work History
Acquisition Project Management and Coordination
Johnson and Johnson
06.2024 - 10.2025
- Oversaw ABIOMED acquisition and transformation into J&J MedTech, enhancing operational integration.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Updated and maintained databases with current information.
- Led daily standups with Network, Infrastructure, and business leadership teams to align objectives.
- Established GXP areas in Labs, Manufacturing, and Logistics to meet compliance requirements.
- Coordinated rollout of GXP workstations following change request procedures aligned with FDA standards.
- Managed software rationalization for 400 devices and ensured compliance during migration in GXP areas.
- Conducted SW, HW, and IOT UAT testing with Supervisors and Operators to validate performance.
- Configured firewall setups and tested WiFi across multiple ICE zones to secure network integrity.
- Reported weekly progress to J&J upper management at headquarters in New Brunswick, USA.
Project Management and Coordination
Opel
Rüsselsheim
10.2023 - 02.2024
- Coordinated teams to execute infrastructure rollout for new IT service provider.
- Assisted Partners with coordination of projects and tasks.
- Organized logistics for field exercises including transportation coordination and supply management.
- Prepared weekly and monthly progress reports for senior management regarding project performance metrics.
- Oversaw UAT and network testing to ensure system functionality and performance.
- Managed distribution of gold image to new workstations efficiently.
- Conducted daily standup calls to realign on KPIs and project milestones.
- Implemented network setup for IoT devices to enhance connectivity.
- Streamlined transition from legacy infrastructure to modern solutions.
Client Relations Specialist
AVASO
Germany
02.2022 - 02.2024
- Managed client inquiries and resolved issues efficiently to enhance satisfaction.
- Coordinated communication between clients and internal teams for improved collaboration.
- Conducted regular follow-ups to ensure fulfillment of client needs.
- Trained new staff on client service protocols to maintain standards.
- Fielded customer complaints and queries, expediting resolution processes.
- Escalated customer concerns to supervisors for prompt action.
- Supported hardware and software issues while providing EUC assistance.
- Coordinated Windows 10 migration project alongside SCCM and VPN support.
Project Management and Coordination
Lonza Pharmaceuticals
Visp
05.2023 - 11.2023
- Facilitated transition to new IT service provider, ensuring minimal disruption.
- Coordinated infrastructure rollout across multiple teams to optimize project execution.
- Conducted user acceptance testing and network testing to validate system performance.
- Distributed gold image to new workstations, enhancing operational efficiency.
- Managed daily standup calls to realign on KPIs and address issues promptly.
- Configured network setup for IoT devices, improving connectivity and functionality.
Regional Service manager
Infosys (LANXESS)
Germany
03.2021 - 02.2022
- Built and led a world-class IT support team focused on technical expertise and customer service.
- Developed and trained team on best practices in desktop engineering, ITIL, and customer service.
- Ensured team compliance with employment policies, exceeding performance metrics and benchmarks.
- Enhanced team capabilities through targeted training and resource allocation for effective job performance.
- Fostered professional growth by soliciting feedback, building cross-functional relationships, and developing talent.
- Managed work stream to align business plans with tactical actions, ensuring accountability and measurable progress.
- Promoted positive work environment by communicating company goals and compliance requirements to all staff.
- Led by example, embodying company values while managing teams to support core principles.
Senior IT Support Engineer
Stanley-Black & Decker
Germany
08.2020 - 01.2021
- Coordinated Windows 10 migration project to enhance system performance.
- Provided EUC support for hardware and software issues to ensure operational continuity.
- Managed SCCM, VPN, and Active Directory for efficient user access and security.
- Delivered smart hands and feet services to assist onsite troubleshooting.
- Administered Avaya phone management to maintain effective communication channels.
IT System Administrator
Innio Jenbacher
Germany
01.2020 - 07.2020
- Managed day-to-day business operations and infrastructure maintenance.
- Coordinated incident lifecycle to ensure timely resolution of issues.
- Supported end-user computing by addressing hardware and software concerns.
- Led Windows 10 migration project, enhancing system performance.
- Provided smart hands and feet for network issue resolution.
- Oversaw infrastructure management to optimize operational efficiency.
Head of IT Central Europe
Pitney Bowes
Darmstadt
07.2019 - 12.2019
- Managed infrastructure and daily business operations to ensure seamless functionality.
- Recovered systems after RYUK ransomware attack, minimizing downtime.
- Rebuilt production servers to restore essential services.
- Collaborated with third parties and shareholders to streamline processes and recover data.
- Restored services including printing, billing, and customized solutions for business needs.
Win10 Migration Coordinator
OMYA
Cologne
01.2019 - 07.2019
- Developed procedures for migration, ensuring adherence by FSO teams.
- Collaborated with core infrastructure team to gather information for documentation.
- Conducted risk assessments to identify potential project obstacles.
- Aligned with stakeholders to produce run books according to specified designs.
- Executed testing of gold images and applications for quality assurance.
- Coordinated with software rationalization team to test and package applications.
- Authored comprehensive documentation for Business as Usual (BAU) FSO Engineers.
Win10 Migration Coordinator
RWE
Essen
08.2018 - 01.2019
- Developed procedures and processes for migration by FSO.
- Collaborated with core infrastructure team to gather essential information for documentation.
- Analyzed and anticipated potential challenges during migration phases.
- Conducted risk assessments to identify and mitigate potential issues.
- Engaged stakeholders to design run books according to specific requirements.
Senior IT Engineer
Apleona
Neu Isenburg
05.2018 - 09.2018
- Developed IT infrastructure from inception, accommodating 12,500 users across 300 locations.
- Migrated network and mail systems to Office 365, ensuring seamless transition.
- Created new domain while establishing group policies for enhanced security.
- Executed thorough testing for Antivirus, SCCM, and VPN Client on new domain.
- Managed asset procurement processes to optimize resource allocation.
- Mentored Service Desk, Dispatch Engineers, and first-level support technicians.
- Designed customized Windows 10 images per client specifications.
- Rolled out printers and transitioned operating systems from Windows 7 to Windows 10.
Win 10 Rollout Engineer
Hertz
Escborn, Frankfurt am Main
12.2017 - 05.2018
- Managed deployment and rollout of new laptop models across Germany within six months.
Supported end users on VDI, Active Directory, Outlook 365, Windows 10, and Windows 7.
Performed system reimaging with SCCM to transition from old to new images.
Lead IT Engineer
AXIS Capital
Dublin
11.2016 - 11.2017
- Maintaining the whole site from an IT perspective in an insurance company
- Windows 7, Active Directory
- Security swipe access maintenance to the premises
- Networking, maintaining the coms room, Server, switch, router, deployment maintenance, racking and configuration
- End User Hardware/Software fix
Infrastructure Engineer
Pfizer Pharmaceuticals
Dublin
01.2016 - 09.2016
- Supported 1200-1600 end users with hardware and software troubleshooting.
- Conducted daily backup tape transfers to offsite vendor Glenbeigh.
- Performed routine data center maintenance, ensuring optimal performance of servers and equipment.
- Collaborated closely with CISCO team for seamless end-of-life server exchanges.
- Facilitated device imaging and deployment, installing OS across various platforms.
- Managed network infrastructure by patching and configuring ports based on requests.
- Oversaw active directory operations, managing user accounts and permissions effectively.
- Provided Microsoft Office support, including email setup and shared mailbox access.
Global IT Service center (German, EMEA)
SAP Global Support Services
Dublin
05.2015 - 08.2015
- Provided internal IT support for SAP employees globally, focusing on German market.
- Managed Active Directory, VPN, TCP/IP, and security protocols for optimal functionality.
- Maintained communication with clients via SAP ticketing system to resolve issues efficiently.
- Utilized Microsoft Office, Java, and MS Windows to enhance user support services.
Global IT Service center (German, EMEA)
Colgate-Palmolive
Dublin
01.2015 - 04.2015
- Account administration
- Active directory, IE, VPN, TCP\IP, Lotus Notes, SAP, Java, SCCM, Continuous Improvement projects
- Working on Projects
Customer Support Mentor
Hewlett-Packard
Dublin
06.2014 - 01.2015
- Provided business support for leading pharmaceutical company Pfizer.
- Managed account administration and resolved second-level cases efficiently.
- Delivered coaching and training sessions for new employees, including German language assessments.
- Oversaw software installation to enhance operational capabilities.
- Facilitated remote access through VPN and RSA to ensure seamless connectivity.
- Utilized Active Directory and MS Outlook for effective communication and user management.
Call center\customer service agent
Transcom Worldwide
Osijek
01.2010 - 01.2013
- Dealing with customer enquiries by telephone, email or letter related to 'TELE2'
- Billing, service and product support
- Completing all administrative tasks and updating records
- Promoted to fraud department.
Call center\customer service agent
T-HT Deutsche Telekom
Osijek
01.2008 - 01.2010
- Dealing with customer enquiries by telephone, email or letter
- Ensuring that a customer’s problem is brought to a satisfactory conclusion
- Collecting and analyzing data to monitor the level of customer service
- Completing all administrative tasks and updating records.
Skills
- Project management
- Infrastructure migration
- Compliance procedures
- IT service management
- IOT device networking
- Team leadership
- Vendor coordination
- Change management
- Problem solving
- Effective communication
- Risk assessment
- Analytical thinking
- Quality assurance
- Decision-making
- Planning
- Troubleshooting
- Multitasking Abilities
Languages
- Croatian, Native
- English, Fluent
- German, Fluent
Timeline
Acquisition Project Management and Coordination
Johnson and Johnson
06.2024 - 10.2025
Project Management and Coordination
Opel
10.2023 - 02.2024
Project Management and Coordination
Lonza Pharmaceuticals
05.2023 - 11.2023
Client Relations Specialist
AVASO
02.2022 - 02.2024
Regional Service manager
Infosys (LANXESS)
03.2021 - 02.2022
Senior IT Support Engineer
Stanley-Black & Decker
08.2020 - 01.2021
IT System Administrator
Innio Jenbacher
01.2020 - 07.2020
Head of IT Central Europe
Pitney Bowes
07.2019 - 12.2019
Win10 Migration Coordinator
OMYA
01.2019 - 07.2019
Win10 Migration Coordinator
RWE
08.2018 - 01.2019
Senior IT Engineer
Apleona
05.2018 - 09.2018
Win 10 Rollout Engineer
Hertz
12.2017 - 05.2018
Lead IT Engineer
AXIS Capital
11.2016 - 11.2017
Infrastructure Engineer
Pfizer Pharmaceuticals
01.2016 - 09.2016
Global IT Service center (German, EMEA)
SAP Global Support Services
05.2015 - 08.2015
Global IT Service center (German, EMEA)
Colgate-Palmolive
01.2015 - 04.2015
Customer Support Mentor
Hewlett-Packard
06.2014 - 01.2015
Call center\customer service agent
Transcom Worldwide
01.2010 - 01.2013
Call center\customer service agent
T-HT Deutsche Telekom
01.2008 - 01.2010
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