Summary
Overview
Work History
Education
Skills
Timeline
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Veronica DeAnda

Lockeford,California

Summary

Dynamic customer service professional with a proven track record at Hertz Equipment Rental Corporation, excelling in high-pressure environments. Skilled in supportive listening and automotive inspection, I enhanced customer satisfaction and retention through effective problem resolution and product knowledge. Committed to maintaining safety and efficiency, I consistently exceeded expectations in service delivery.

Overview

7
7
years of professional experience

Work History

Front Gate Attendant

Lake Camanche Resort. The California Parks
06.2025 - Current
  • Assisted in reducing wait times by efficiently processing transactions for entry fees and parking passes.
  • Handled guest inquiries professionally, ensuring they received accurate information and prompt assistance.
  • Exceeded guest expectations by going above and beyond in addressing their needs or concerns at the front gate.
  • Directing traffic for the safety of other's on major holidays and events.

CSR

Speedway Gas Station
12.2022 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Implemented & followed all safety policies and procedures to ensure compliance with OSHA regulations.
  • coordinate regular safety inspections to identify and correct potential hazards in the workplace.
  • Documented any/ all incidents or hazards in the workplace according to their policies.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Parking Attendant

San Francisco Giants, Pac-Bell Park
03.2021 - 09.2021
  • Answered general questions about parking fees, facilities, and directions.
  • Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
  • Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
  • Directed traffic with safety of others in mind.
  • Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
  • Reduced wait times for customers by swiftly processing vehicle entries and exits using automated systems.
  • Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
  • Supported special events by coordinating temporary parking accommodations and directing traffic as needed.
  • Improved lot safety, performing routine checks for hazards or security breaches.
  • Supported event parking logistics, coordinating with event planners for smooth operations.
  • Coordinated with security personnel to report and address suspicious activities promptly.

CSR

Hertz Equipment Rental Corporation
05.2018 - 08.2021
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by promptly addressing their tool inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Maintained up-to-date knowledge of product and service changes.
  • Coordinated vehicle maintenance schedules with service department, minimizing downtime for rental fleet availability.
  • Negotiated contracts with corporate clients for long-term rentals, driving significant growth in revenue streams.
  • Assisted customers with billing disputes or discrepancies, providing excellent customer service and prompt resolution.

Education

High School Diploma -

Burlingame High School
Burlingame

Skills

  • Supportive listening
  • Routine maintenance tasks
  • Automotive inspection
  • Visitor assessment

Timeline

Front Gate Attendant

Lake Camanche Resort. The California Parks
06.2025 - Current

CSR

Speedway Gas Station
12.2022 - 05.2025

Parking Attendant

San Francisco Giants, Pac-Bell Park
03.2021 - 09.2021

CSR

Hertz Equipment Rental Corporation
05.2018 - 08.2021

High School Diploma -

Burlingame High School

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