VEE JAY
Los Angeles,CA
Summary
Accomplished Lead Business Analyst at MTS, adept in Use Case Development and fostering team productivity. Leveraged data analysis and functional specifications to enhance decision-making and operational efficiency, achieving significant client satisfaction improvements. Skilled in Requirements Gathering and User Acceptance Testing, demonstrating a proactive approach to problem-solving and project management.
Overview
20
20
years of professional experience
Work History
Lead Business Analyst
MTS
12.2023 - Current
- Assisted [Type] departments and [Type] staff to improve client satisfaction.
- Exercised critical thinking to resolve [Type] error in [Type] reports.
- Worked one-on-one with clients to improve [Type] specifications.
- Researched competitors to build report of rising trends in [Type] markets.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Increased team productivity through effective communication, collaboration, and resource management strategies.
- Optimized business operations with thorough analysis of current systems, identifying areas for improvement and recommending actionable changes.
- Mentored junior analysts, providing guidance on best practices, technical skills development, and career growth opportunities.
- Improved data-driven decision-making by developing comprehensive reporting tools and dashboards for key performance indicators.
- Worked on SQL database on Azure & Snowflake platforms to validate the data in test and prod environments.
IT Senior Analyst
TIL
09.2014 - 08.2023
- Primary responsibilities involve in requirement gathering and transforming complex requirements into functional architecture.
- Identifying the best design and architecture for business requirements.
- Perform detailed system analysis, develop functional and technical specifications, and recommend SAP applications such as GL, AR, AP, Fixed Assets, COPA, Revenue Recognition, and Banking and Contract Accounting-based applications.
- Design Error Handling, logging, and Monitoring processes.
- Design custom components and libraries for reusability (ex: accessibility, internationalization, and localization).
- Implemented a new interface to send cost center, Internal Order, Statistical Key figures, and Project Master
- Data between Roche forward system and chem. SAP system.
- Updating Configuration, specification, and other technical documentation and supporting end-user documentation for a productive environment.
- Configuring Asset Accounting, Structuring Fixed asset design, integration with the GL, defining asset classes, and depreciation areas, configuring (Base, Balance, and Multilevel) depreciation methods, monthly depreciation run, asset transfer, and scrapping retirement. Creation of new transfer variants as per client requirements.
- Work with the support application team in the development of the technical design developing work instructions& conducting FICO end-user training to complete the end-to-end business scenarios testing.
- Responsible for code management for each release (tag creation), reviewing PR and code and merging the same, and designing Cl/CD for building and deployment.
- Ensure code to be tested using TDD and BOD.
- Involve in production deployments and ensure smooth releases.
- Maintain the Quality using best documentation, and design and implement security management to identify security vulnerabilities and license risks.
Deputy Manager - IT Operations
FTI Services
03.2007 - 08.2014
- Collaborate with business stakeholders to gather the project requirements which include analyzing the scope, creating the functional requirements, mapping of documents, high-level or low-level design specification documents that fit in the existing technical architecture as well as fulfill business needs using project management tools like HP Quality Center, MS Office, etc.
- Create Test Plans and Use Cases for Unit Testing and Integration Testing using MS Office.
- Analyze the requirements and propose the best functional and technical approaches to design the solution. Ensure that the solution approaches followed are per customer business policies and guidelines as applicable.
- Perform Function point analysis to estimate the work, define milestones, and make sure that milestones are accomplished.
- Achieve granularity by breaking down features planned into multiple user stories, providing Acceptance criteria, writing detailed steps of requirements, creating sub-tasks, tracking story progress, groom backlog. Refine the user stories and make those ready for implementation with the development team.
- Maintain query tracker for the questions and responses on the issues raised by the development team. Coordinate with onsite and offshore teams during development, testing, and deployment.
- Weekly review of work product with the offshore teams to track the progress of the development activities using project management tools - HP Quality Center, MS Office, etc.
- Weekly review and validation of the developed work with the Functional and IT leaders from the Business using Excel and PowerPoint reports.
- Prepare documents for technical design processes and post-implementation documents using Microsoft Office tools.
- Prepare Technical and Business processes documents for Bug-Fix, Maintenance, Stabilization, and development work.
- Build test plans and cases for various testing cycles - Unit testing, Functional testing, Integration testing, Regression testing and User Acceptance testing, Unit test and functional test systems configuration, and custom solutions.
- Develop or maintain the data integration between SAP and other third-party systems.
- Review the existing design and propose any enhancements for process improvement to automate user-intensified processes.
- Track all the program changes back to the requirements coming from project change requests or new enhancements using Microsoft Excel and Microsoft SharePoint applications·
- Determine test criteria, test scenarios, expected results, test procedures, test environment criteria, and testing schedule using test plan preparation using Microsoft Office Suite products.
- Perform Technical verification of the code changes as they progress through unit testing, followed by system testing and User Acceptance Testing.
- Support, analyze, and bug-fix defects reported by the business analyst(s) and testers during different test cycles viz. system test and client acceptance test.
- Coordinate with different technical teams and Business Analysts to make sure that testing is done as per plan and within given timelines.
- Follow customer Change Management and Release Management guidelines for changes promotion to the Production environment which includes Change request Creation and test Cases Creation.
- Coordinate production releases with the SAP BASIS team to ensure changed modules are promoted sequentially for that specific release.
- Run technical verification script and use code comparison tool to validate if all the required changes have been successfully deployed and the system is up and running as it should be.
- Monitor error logs and resolve any issues showing up on it for a couple of days after production release using ticketing tools - Remedy, and Pega.
Sr Associate - IT
ICICI Bank
10.2004 - 03.2007
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions in credit card division
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization in the transition phase of various applications from legacy systems to Web-based applications.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Effectively drafted Functional Requirement Document (FRD) and collaborated with the application development team in the successful implementation of a Web-based application (iCards) for Credit card operations by eliminating the main frame-based application eventually.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Trained and supervised employees on office policies and procedures.
Education
MBA - Finance
XLRI School of Finance
Jpur04.2022
BBA - Accounting
AN University
GNT04.1998
Skills
- Use Case Development
- Functional specifications
- User Acceptance Testing
- Software development life cycle
- Data Analysis
- Data Mapping
- Gap analysis
- Requirements Gathering
- Forecasting and planning
Languages
English
Professional Working
Hindi
Professional Working
Telugu
Native or Bilingual
Achieved Star Performer Award in ICICI Bank for successful implementation of web applicaiton
Achieved Star Performer Award in ICICI Bank for successful implementation of web-based application and for creating a solid standard operating procedures
Team Excellence Award
Received Team Excellence Award three times in Franklin Templeton for developing and implementation of fund switch methodology
Timeline
Lead Business Analyst
MTS
12.2023 - Current
IT Senior Analyst
TIL
09.2014 - 08.2023
Deputy Manager - IT Operations
FTI Services
03.2007 - 08.2014
Sr Associate - IT
ICICI Bank
10.2004 - 03.2007
MBA - Finance
XLRI School of Finance
BBA - Accounting
AN University
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