VEE JONES
Phoenix,AZ
Summary
Dynamic Business Development Specialist with a proven track record in the healthcare sector, blending extensive experience in medical office management and care management. Adept at strategically driving business growth through innovative development initiatives. Proven ability to foster strategic partnerships, optimize workflow efficiencies, and implement effective business strategies. Ready to leverage a unique blend of business development, medical management, and care coordination expertise to drive success and growth in a forward-thinking healthcare environment.
Overview
15
15
years of professional experience
Work History
Case Manager
Camelback Post Acute Care & Rehabilitation
Phoenix, AZ - Arizona
01.2024 - 09.2025
- Advised staff members on effective strategies for working with challenging client behaviors.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Developed individualized care plans with input from clients and their families.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Collaborated with other service providers to ensure continuity of care for clients.
Care Manager
Cardinal Caregivers
West Valley, AZ
10.2020 - 01.2024
- Orchestrated comprehensive care plans, collaborating with healthcare professionals to ensure the holistic well-being of clients through personalized and effective care strategies
- Provided empathetic and individualized support to clients, fostering a positive and trusting relationship while addressing their unique healthcare needs
- Demonstrated proficiency in scheduling caregivers and clients, optimizing staffing levels to meet individualized care requirements while maintaining operational efficiency
- Advocated for clients' health and well-being by proactively addressing potential issues, coordinating medical appointments, and facilitating access to necessary resources for comprehensive care
- Played a pivotal role in business development by identifying and cultivating new partnerships, driving revenue growth and expanding the organization's presence in the community
- Proactively built and nurtured relationships with local businesses, community leaders, and organizations, creating mutually beneficial partnerships and promoting a positive public image
- Developed and implemented innovative outreach programs, aligning community needs with organizational goals, and strategically positioning the organization as a valuable contributor to community development.
Supervisor, Medical Assistant
Mercy Grace Private Practice
Gilbert, AZ
03.2018 - 03.2020
- Managed end-to-end accounts operations encompassing financial transactions accuracy, invoicing efficiency, and meticulous billing record keeping.
- Established and maintained sophisticated filing systems, both electronic and physical, optimizing organizational efficiency and accessibility of information
- Developed and prepared various communications, including memos, emails, invoices, reports, and other correspondence, ensuring clarity and professionalism
- Scheduled and coordinated staff and other meetings with precision, maintaining calendars, and optimizing time management for enhanced productivity
- Proficiently prepared patients for care, providing comprehensive assistance, and delivered clear discharge instructions to ensure a smooth healthcare experience
- Supervised front desk operations, including answering phones, ensuring a professional and welcoming atmosphere for patients, and managing inquiries effectively
- Demonstrated proficiency in phlebotomy and vaccine administration, contributing to the delivery of high-quality patient care and ensuring compliance with medical procedures
- Maintained accurate calendars and efficiently scheduled appointments, optimizing patient flow and minimizing wait times for improved service delivery
- Effectively managed calendars, ensuring optimal scheduling for both staff and patients, promoting efficient use of time and resources.
Lead B/O Medical Assistant
Arizona Digestive Health
Phoenix, AZ
11.2017 - 04.2018
- Streamlined the patient check-in/check-out process, ensuring a seamless and positive experience for individuals while maintaining operational efficiency
- Demonstrated precision in Electronic Medical Records (EMR) data entry, ensuring accurate and up-to-date information for all patients
- Orchestrated appointment schedules with a strategic approach, optimizing resource utilization and minimizing patient wait times
- Maintained meticulous medical records, upholding confidentiality and ensuring compliance with regulatory standards
- Effectively managed Over-the-Counter (OTC) balances and executed payment postings, contributing to financial accuracy and accountability
- Demonstrated expertise in insurance verification processes, ensuring seamless communication between patients and insurance providers for optimal billing accuracy.
Back Office Medical Assistant
Endocrinology Associates
Chandler, AZ
01.2014 - 08.2017
- Provided exceptional back-office medical assistance, ensuring a patient-centric approach to care, including vital sign assessments, medication administration, and proactive patient education
- Demonstrated expertise in the meticulous management of Electronic Health Records (EHR), maintaining accurate and up-to-date patient information for streamlined healthcare delivery
- Operated and maintained medical equipment with precision, ensuring functionality and readiness for use in various clinical procedures, enhancing overall operational efficiency
- Implemented and adhered to rigorous infection control protocols, maintaining a safe and hygienic clinical environment for both patients and healthcare professionals
- Collaborated seamlessly with multidisciplinary teams, optimizing communication and workflow to enhance the overall patient experience and contribute to efficient back-office operations.
Office Manager
Southwestern Pediatrics
Phoenix, AZ
01.2011 - 10.2014
- Oversaw a team of 6, providing effective leadership and supervision for receptionists, medical billers, and medical assistants, fostering a cohesive and high-performing administrative team
- Managed all aspects of human resources, including recruitment, termination, and staff training, while also overseeing billing, coding, and collections processes for financial efficiency
- Ensured compliance with Arizona State vaccination reporting (ASIIS) regulations, maintaining accurate documentation, and implementing emergency maintenance visits for the building
- Optimized workflow by efficiently scheduling appointments, maintaining organized medical records, and submitting clear billing statements to patients
- Developed and implemented office policies and procedures, enhancing structure and compliance within the healthcare environment
- Provided patient-centric care by rooming patients, assisting in minor surgical procedures, administering vaccines, and offering educational materials for informed decision-making.
Back Office Medical Assistant
Red Mountain Weight Loss
Scottdale, AZ
09.2024 - 01.2025
Education
Medical Assisting Certification -
American Institute of Technology
Phoenix, AZ05.2001
Skills
- Territory Growth
- Staff Management
- Customer Acquisition
- Market Research
- Business Development
- Marketing
- Operations Management
- Customer Service
- Compliance Monitoring
- Office Administration
- Case Management
- Discharge Planning
References
Available upon request.
Timeline
Back Office Medical Assistant
Red Mountain Weight Loss
09.2024 - 01.2025
Case Manager
Camelback Post Acute Care & Rehabilitation
01.2024 - 09.2025
Care Manager
Cardinal Caregivers
10.2020 - 01.2024
Supervisor, Medical Assistant
Mercy Grace Private Practice
03.2018 - 03.2020
Lead B/O Medical Assistant
Arizona Digestive Health
11.2017 - 04.2018
Back Office Medical Assistant
Endocrinology Associates
01.2014 - 08.2017
Office Manager
Southwestern Pediatrics
01.2011 - 10.2014
Medical Assisting Certification -
American Institute of Technology
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