Summary
Overview
Work History
Education
Skills
Websites
TOOLS & PLATFORMS
Timeline
Generic
Vee Lyles

Vee Lyles

Houston,TX

Summary

Experienced professional in customer experience, content evaluation, and AI-human interaction optimization with 8+ years of experience. Specializes in large language models (LLMs), prompt design, and user-centered communication. Proficient in GPT, Claude, Midjourney, and prompt testing. Skilled in crafting empathetic, brand-aligned dialogue and translating product goals into effective conversational flows. Transitioning into AI and prompt engineering with a strong foundation in UX-minded support and data-driven experimentation.

Overview

10
10
years of professional experience

Work History

Remote Customer Care & Technical Support Specialist

Amazon
11.2019 - Current
  • - Created structured workflows and empathetic messaging that optimized chatbot resolution rates.
  • - Used system logs and issue summaries to suggest language and flow improvements in technical FAQs and AI responses.
  • - Coached new team members on streamlining ticket prompts and tone calibration for improved customer experience.
  • - Maintained performance in top 10% nationally for customer satisfaction and efficient communication.

AI Quality Analyst & Search Evaluator (Contract)

Appen
10.2018 - 04.2021
  • - Evaluated prompts and responses for AI models to enhance search relevance, tone, and intent matching.
  • - Assessed and tagged LLM responses based on empathy, clarity, and alignment with human expectations.
  • - Collaborated with global teams to test content against diverse cultural contexts.
  • - Supported the training of AI through structured prompt feedback cycles and QA audits.

Customer Experience & Account Manager

The Prima Frugalina
03.2015 - 05.2018
  • - Managed end-to-end user engagement and communication pipelines.
  • - Crafted and tested customer messaging strategies, refining tone and personalization over time.
  • - Supported A/B tests on email outreach templates to optimize client retention and brand voice.

Education

Certificate - Women's Entrepreneurship

Cornell University
06.2024

Associate Degree - Hospitality Management

Florida Atlantic University
04.2020

Skills

  • Prompt Design & Iteration
  • AI & LLM Tool Familiarity (ChatGPT, Claude, Midjourney)
  • UX Writing & Tone Mapping
  • Natural Language Processing Basics
  • Experimentation & A/B Testing
  • Conversational Copywriting
  • Remote Collaboration (Slack, Zoom, Notion)
  • CRM Platforms (Zendesk, Salesforce, HubSpot)
  • Customer Experience Optimization
  • Feedback Analysis & Iteration
  • Content Quality Evaluation

Websites

TOOLS & PLATFORMS

ChatGPT | Claude | Midjourney | Notion | Google Suite | Canva | Figma (basic) | Zendesk | HubSpot | Slack | Trello | GitHub (beginner)

Timeline

Remote Customer Care & Technical Support Specialist

Amazon
11.2019 - Current

AI Quality Analyst & Search Evaluator (Contract)

Appen
10.2018 - 04.2021

Customer Experience & Account Manager

The Prima Frugalina
03.2015 - 05.2018

Associate Degree - Hospitality Management

Florida Atlantic University

Certificate - Women's Entrepreneurship

Cornell University

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