Veeanna Young
Kilmichael,MS
Summary
Experienced System Project Analyst with over 6years of experience in public assistance. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Dr. Arenia C Mallory Community Health Center
10.2023 - Current
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
Pca
Total Health Home Care
01.2020 - 10.2023
- Worked with the computer programmers to understand requirements and provide exceptional service
- Worked with field staff to resolve problems, improve operations and provide exceptional customer service
- Received training and certification from ProTech to represent brand, explain technical functions of mobile devices and guide product selection by customers
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Successfully led key projects which resulted in better work experience for field staff
- Oversaw various projects from conceptualization to completion
Patient Care Technician
The University Of Mississippi Medical Center
08.2022 - 05.2023
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Education
Certification Cna -
Winona Career And Technical School
Winona, United States06.2020
High School Diploma -
Winona Secondary School
Winona, MS05.2018
Skills
- Departmental support
- Office Administration
- Inventory Control
- Cash Handling
- Mail Sorting
- Call Routing
- Customer Service
- Supply Management
- Office Organization
- File Management
- Clerical Support
- File Organization
- Mail distribution
- Spreadsheet tracking
- Researching skills
- Time Management
- Effective Planning
Timeline
Front Desk Receptionist
Dr. Arenia C Mallory Community Health Center
10.2023 - Current
Patient Care Technician
The University Of Mississippi Medical Center
08.2022 - 05.2023
Pca
Total Health Home Care
01.2020 - 10.2023
Certification Cna -
Winona Career And Technical School
High School Diploma -
Winona Secondary School
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