Valencia Anderson
Summary
Experienced Medical Assistant/Clinical Coordinator with proficiency in clinical and administrative tasks in healthcare settings. Skilled in patient care, medical records management, and office operations support. Strong communicator with a talent for multitasking effectively in high-pressure environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant/Clinical Coordinator
Your Health
03.2023 - Current
- Verified patient insurance coverage and collected required co-payments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Oriented and trained new staff on proper procedures and policies.
- Worked effectively in fast-paced environments.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Took ownership of customers issues to follow problems through to resolution.
- Logged call information and solutions provided into internal database.
- Assisted patients with basic care needs.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
Senior Health Associates
02.2016 - 03.2023
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Transcribed sensitive documents with complete confidentiality.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Applied medical terminology related to provider-specific treatments and techniques.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responded to customer requests for products, services, and company information.
CNA/Unit Secretary
The Heritage At Lowman
11.2011 - 02.2016
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Transcribed doctors' medication orders, lab test requests and care plans.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed incoming calls and directed to appropriate department.
- Maintained current and accurate medical records for patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
Education
Certified Medical Assistant
NHA
11-2024
Certification - Certified Nursing Assistant
Midlands Technical College
07.2011
Diploma - Medical Assistant
Centura College
08.2007
Skills
- Charting Expertise
- Assisting with Physical Exams
- Patient Admission
- Medical Terminology
- Patient Assessments
- Medical Transcription
- Call screening
- Patient scheduling
- Customer service
- HIPAA compliance
- Medical terminology
- EMR / EHR
- Clinical documentation
- Patient care
- Multitasking and organization
- Registration and admissions
- Insurance verification
Accomplishments
- Recognized for outstanding dedication to patient care.
Certification
- CNA - Certified Nurse Assistant
- CMA- certified Medical Assistant
Timeline
Medical Assistant/Clinical Coordinator
Your Health
03.2023 - Current
Medical Assistant
Senior Health Associates
02.2016 - 03.2023
CNA/Unit Secretary
The Heritage At Lowman
11.2011 - 02.2016
Diploma - Medical Assistant
Centura College
Certified Medical Assistant
NHA
Certification - Certified Nursing Assistant
Midlands Technical College
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