Veena Gohel
Fountain Valley,CA
Summary
Dynamic and client-focused professional with a proven track record in contributing, building and leading successful teams to maximize profits and efficiency of daily business operations. Creative problem solver credited with building strong relationships with clients and internal teams to drive continuous improvement and implementation of best practices.
Overview
22
22
years of professional experience
Work History
Senior Administrator
Laguna Tools
Irvine, CA
01.2017 - Current
- Responsible for the handling of all goods and creating/cross-checking invoices to ensure all payments have been received, as well as the accurate processing of checks/payments for ACH/PayPal orders
- Appointed to scrutinize, dispute and reconcile accuracy of payments, consistently exceeding monthly collection timelines and a high success rate of debt collections
- Ensure timely order processing for wholesale dealers, and demonstrate elite problem solving skills through handling discrepancies, miss shipments and damaged stock on dealer orders
- Systematically develop strategies to efficiently approve all orders for sales/customer service departments, demonstrating an elite ability to create optimized solutions to build and maintain internal/external relationships
- Responsible for sales forecasting and purchasing machines and accessories, ensuring pricing and quantity necessary are accurate.
Assistant Manager
V5 Loans Ltd
England
01.2010 - 01.2017
- Rewarded with promotion to Assistant Manager from Loan Underwriter/Funder, demonstrating elite ability to manage daily business operations for a team of 20 employees (office & in-bound sales)
- Implemented effective process optimization to ensure timely collections and the selling of 20 loans per day for a car loan company
- Strong foundational expertise in loan assessments including analyzing loan application nuances and new client account management to ensure the efficiency of daily loan operations
- Oversaw/executed debt collection and correspondence regarding payment of overdue invoices
- Collaborated and communicated agreeing payments with clients after repossession of vehicle
- Leveraged strong interpersonal skills to successfully build/maintain professional relationships with clients and internal team members while providing prompt, accurate responses to all inquiries
- As a Auto Loan Underwriter, strategically evaluated financial strength of individuals by analyzing financial statements and credit applications, rendering appropriate credit decision within credit policy requirements and in compliance with all regulations.
Job Seekers Allowance Executive
Department for Work and Pensions
England
01.2009
- Demonstrated exceptional customer service skills through the interaction of 80 calls per day, successfully helping job seekers answer inquiries and educating customers on their benefits
- Recognized for on-call targets, accuracy and efficiency of calls and overall customer satisfaction.
Credit Controller
CMS Peripherals Ltd
England
01.2003 - 01.2008
- Rewarded with promotion from Receptionist to HR Assistant, and eventually Credit Controller, demonstrating a strong ability to master organizational concepts in a fast-paced environment
- Demonstrated a customer-centric approach, consistently corresponding with customers concerning 2M pounds of monthly debt collection and managed customer accounts by ensuring any issues and inquiries were resolved quickly and efficiently
- Operated all established collection procedures to achieve targeted results while promoting excellent customer support to external and internal customers
- Responsible for reconciliation of all accounts receivable/general ledger accounts for the month end close process
- As an HR Assistant, served as a link between leadership, management and employees by answering questions, communicating decisions and helping to resolve work related matters.
Skills
- Interpersonal Skills
- Operations Management
- Executive Support
- Customer-Oriented
- Purchasing
- Sales
- Collections
- Microsoft Suite and Oracle
Timeline
Senior Administrator
Laguna Tools
01.2017 - Current
Assistant Manager
V5 Loans Ltd
01.2010 - 01.2017
Job Seekers Allowance Executive
Department for Work and Pensions
01.2009
Credit Controller
CMS Peripherals Ltd
01.2003 - 01.2008