Veena O'Neal
Seminole,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
31
31
years of professional experience
Work History
Office Manager/Licensed Massage Therapist
Brian Caez
Tampa, FL
07.2009 - Current
- Proficient in ACOM, EMR and Medisoft
- Handles all insurance billing, insurance verification, credentialing, accounts receivables, and various front desk duties
- Familiar with CPT, ICD-9 and ICD-10 coding
- Excellent customer service skills
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Updated reports, managed accounts and generated reports for company database
- Coordinated special projects and managed schedules
- Implemented project management techniques to overcome obstacles and increase team productivity
- Coached new hires on company processes while managing employees to achieve maximum production
- Evaluated employee records and productivity and submitted evaluation reports
- Managed office operations while scheduling appointments for department managers
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Maintained computer and physical filing systems
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Developed standard operating procedures for all administrative employees
Licensed Massage Therapist
Thaisecret Inc
Tampa, FL
05.2007 - 07.2009
- Provided in-home/in-office massage services throughout Tampa Bay
- Maintained client treatment records and designed long-term care programs for returning customers
- Specializing in Medical Massage and Neuromuscular Massage
- MA37323
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction
- Provided safe, effective and appropriate massage therapy techniques during customer appointments
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques
- Advised clients on areas such as posture, at-home exercises and stretches
Licensed Massage Therapist/Chiropractic Assistant/Chief Therapist
Gary D. Jones
Tampa, FL
10.1995 - 05.2007
- Proficient in Medisoft, ICD-9, CPT codes, insurance verification, transcribing narratives, accounts receivable, various front desk duties, knowledgeable about HIPAA guidelines, maintaining medical records, setting up various diagnostic testing for out patient referrals, performed therapies that included ultrasound, electric muscle stimulation, hydrotherapy, myofascial release and neuromuscular massage.
Massage Therapy Volunteer
Suncoast School of Natural Health
11.2001 - 05.2002
- Clinic services 3 days a week, for 2 - 1 hour sessions Specializing in Neuromuscular massage and Swedish
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Delivered services to customer locations within specific timeframes
- Used coordination and planning skills to achieve results according to schedule
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Worked with customers to understand needs and provide excellent service
- Carried out day-to-day duties accurately and efficiently
Health Information Clerk
Shriner's Hospital for Children
Tampa, FL
08.1992 - 10.1995
- Compiled, processed and maintained over 100 medical records each night consistent with medical, administrative, ethical, legal and regulatory requirements of Shriner's health care system.
Education
Certification - Physician's Practice Management
08.2023
Graduated - Massage Therapy
05.2002
Bachelor of Science - Business Management
05.1996
Bachelor of Science - Biology
05.1996
Skills
- Training
- Medical Billing
- ICD-9/ICD-10
- Insurance Verification
- Transcription
- EMR Systems
- Medical Terminology
- Medical Records
- HIPAA
- Accounts Receivable
- Medical Scheduling
- Medical History Taking
- Administrative Procedures
- Client Records Maintenance
- Information Gathering
- Effective Communication
- Facility Maintenance
- Standards Compliance
- Complex Problem-Solving
- Maintaining Clean Work Areas
- Inbound Phone Call Management
- Front Desk Management
- Direct Supervision
- Medical Admissions
- Interpersonal Communication Skills
- Credit Card Transaction Processing
- Critical Thinking
- Managing office supply inventory
- Medical office administration
- Microsoft Office usage
Languages
Spanish
Limited Working
Thai
Limited Working
Timeline
Office Manager/Licensed Massage Therapist - Brian Caez
07.2009 - Current
Licensed Massage Therapist - Thaisecret Inc
05.2007 - 07.2009
Massage Therapy Volunteer - Suncoast School of Natural Health
11.2001 - 05.2002
Licensed Massage Therapist/Chiropractic Assistant/Chief Therapist - Gary D. Jones
10.1995 - 05.2007
Health Information Clerk - Shriner's Hospital for Children
08.1992 - 10.1995
University of Cincinnati - Certification, Physician's Practice Management
Suncoast School of Natural Health - Graduated, Massage Therapy
University of South Florida - Bachelor of Science, Business Management
University of South Florida - Bachelor of Science, Biology
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