Veenit Doshi

Results-driven product professional with extensive experience in managing end-to-end product lifecycles. Adept at collaborating with cross-functional teams to deliver impactful solutions. Known for adaptability and strong focus on achieving results through effective problem-solving and strategic planning.

• Microsoft Certified: Azure Fundamentals
• Project Management Professional (PMP)
• Stanford Innovation and Entrepreneurship
• Oracle Certified Associate

• Unified escalation processes across all Jira On-Prem service offerings. Eliminated service segmentation and improved operational efficiency by centralizing internal escalations and help requests. This approach significantly reduced the need for escalation engineers and markedly improved escalation response times by 50%.
• Developed and implemented a novel Initial Response Time (IRT) process that dramatically improved IRT for customer tickets, elevating it from 80% to an unprecedented 98%.
• Demonstrated exceptional leadership skills by effectively coaching and guiding six engineers through improvement plans, and seamlessly onboarded eight additional engineers.
• Identified and fixed gaps in incident processing process for SAP ASE improving incident processing time by 40%.
• Migrated more than 500 systems from competitors to SAP products thereby increasing revenue and reducing license cost.
• Selected from a pool of 100000 employees, I was honored with the Top performing employee award in March 2013, reflecting my dedication and exceptional performance.