Veenu Lynton
Lorton,VA
Summary
Worked primarily with US Postal Service (Aug, 1997-Aug, 2018). Resigned from Postal Service in Aug, 2018 to pursue spiritual growth. Soon thereafter, started working part-time as a professional house/pet-sitter and also ran/managed an Airbnb as a host.
Now ready to get back to full time work in a legal field or to seek a State or Government job.
Overview
26
26
years of professional experience
Work History
House/Petsitter
Housesittersamerica.com
10.2018 - Current
- Managed pet safety and wellness in owners' absence.
- Safe guard owner property and things.
- Communicated professionally with pet owners via phone, email and text.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Clean and disinfect house upon departure.
- Received excellent endorsements/references from owners.
Airbnb Host
Airbnb
01.2019 - 09.2021
- Optimized guest experience by inspecting property prior to guest stays and coordinating repairs as needed.
- Customized home in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Achieved top rated Airbnb in Lorton with 4.9 star rating and super host status/award.
Consumer Affairs Representative
US Postal Service
01.2016 - 08.2018
- Received, processed, monitored and resolved complaints involving mail and packages via phone, online and to walk-in customers.
- Monitored complaint activity and offered suggestions to USPS Manager to modify existing processes for better customer satisfaction.
- Use of various US Postal Service apps to research lost packages and mail.
- Use of Microsoft office to create reports and charts to assess daily performance as well as administrative work.
- Maintained and monitored USPS applications and initiated appropriate investigation and resolution of consumer issues per company complaint handling procedures.
- Performed mystery phone calls.
- Worked closely with Letter Carriers and Supervisors to achieve accurate delivery of mail and packages to ensure high customer satisfaction.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Clerk
US Postal Service
01.2012 - 12.2015
- Provided quality clerical support through data entry using USPS applications, email correspondence and generating daily AM (opening) and closing (PM) reports.
- Interacted with customers by phone, email or in-person to provide general customer service.
- Use of various US Postal Service applications to research lost mail and packages.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance related to US passports and APC (Automated Postal Center) kiosks.
- Kept office supplies sufficiently stocked and performing inventory.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters to appropriate staff.
- Handled customer correspondence and tracked records to foster customer satisfaction.
Letter Carrier
US Postal Service
05.1998 - 12.2012
- Planned and cased mail in sequence of delivery for designated route.
- Operated Post office vehicle and equipment to transport packages and mail pieces.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Explained mail regulations, policies or procedures to postal customers.
- Safeguard all accountable items like Registered, Certified, Express mail and vehicle/mailbox keys and scanner.
- Inspected postal truck and reported problems and safety hazards to supervisors following each shift.
Mail Clerk
US Postal Service
08.1997 - 05.1998
- Sort mail in a large plant with high levels of accuracy.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Associate of Applied Science - Paralegal Studies
Northern Virginia Community College
Alexandria, VA05.2016
Skills
- Legal Research
- Legal Writing/drafting
- Trial Experience
- Experience with Federal Court system
- Meet Legal deadlines
- Extensive experience with Equal Employment Opportunity Commission (EEOC)
- Typing 50 wpm
- Strong Organizational skills and multi-tasking
- Experience with Microsoft Office
- Excellent work ethic and attitude
- Proper time management
- Customer Service oriented
- Professional attire
- Adhere to strict confidentiality
Languages
Hindi
Native or Bilingual
Additional Information
Combined Federal Campaign (CFC) Assistant Manager
(Detail Assignment, US Postal Service) Years- 2012, 2015 and 2017 (Aug-Dec)
- Run CFC in Northern Virginia district.
- Hold kick-off (fund raising) events in various post offices.
- Public speaking at kick-off events.
- Create Newsletters to apprise of fund-raising progress and provide encouragement for need for contributions to various charities.
- Work with supervisors and CFC team leaders to achieve individual office goals.
- Perform inventory and order supplies.
- Use of Microsoft Office suite.
- Count and deposit monies in bank.
- Drive company vehicle.
Americorps (National Civilian Community Corps/ NCCC)
June 1994-May, 1995
- Performed volunteer work to various community projects.
Timeline
Airbnb Host
Airbnb
01.2019 - 09.2021
House/Petsitter
Housesittersamerica.com
10.2018 - Current
Consumer Affairs Representative
US Postal Service
01.2016 - 08.2018
Clerk
US Postal Service
01.2012 - 12.2015
Letter Carrier
US Postal Service
05.1998 - 12.2012
Mail Clerk
US Postal Service
08.1997 - 05.1998
Associate of Applied Science - Paralegal Studies
Northern Virginia Community College
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