Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Veer Lutchmansingh

Dundee,Illinois

Summary

  • Maintained accurate inventory of room availability, updating reservation system as needed to prevent overbooking issues.
  • Increased customer loyalty by addressing concerns promptly and professionally.
  • Coordinated group bookings, ensuring smooth arrivals and departures for large parties of guests.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Conducted regular audits of reservation data to ensure accuracy and completeness of records on file at the front desk area.
  • Utilized strong multitasking skills to manage multiple tasks simultaneously while maintaining a friendly demeanor under pressure.
  • Collaborated with housekeeping staff to ensure rooms were ready for new guests in a timely manner.
  • Contributed to team morale through effective collaboration techniques that fostered a positive work environment for all front desk staff members.
  • Managed phone lines effectively, directing calls appropriately and minimizing wait times for callers.
  • Ensured security protocols were followed when handling sensitive information such as credit card data or personal identification details.
  • Maintained a clean and welcoming lobby area, contributing to a positive first impression for visitors.
  • Assisted guests with reservations, ensuring accurate booking information and timely confirmations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Staff

Super 8 Verona
Verona, WI
08.2021 - 06.2024
  • Developed strong customer service and administrative abilities in fast-paced, client-facing environment. Skilled in managing inquiries, coordinating schedules, and maintaining accurate records, emphasizing reliability and efficiency. Seeking to transition into new field, leveraging these transferable skills to contribute effectively in new role.

Education

High School Diploma -

Harry D Jacobs
Algonquin, IL
05-2025

Skills

  • Team player attitude
  • Strong organization
  • Customer service expertise
  • Scheduling appointments
  • Sales experience
  • Customer service
  • Problem-solving skills
  • Listening skills
  • Hospitality services
  • Housekeeping
  • Guest relations
  • Reservations

Affiliations

  • 4th Degree Black Belt In TaeKwonDo

Certification

  • Illinois Pharmacy Tech License

Timeline

Front Desk Staff

Super 8 Verona
08.2021 - 06.2024

High School Diploma -

Harry D Jacobs

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