Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
VEERA KOYYALA

VEERA KOYYALA

Summary

A seasoned and results-driven professional with over 10 years of experience in administrative and managerial roles across the retail and hospitality industries in both Canada and India. Proven track record of leading diverse teams, optimizing operations, improving customer service, and achieving revenue growth. Adept in strategic planning, budgeting, and implementing policies to enhance efficiency and exceed organizational goals. Fluent in English, Hindi, Punjabi and Telugu, with an in-depth understanding of cultural nuances and market trends across both regions.

Overview

11
11
years of professional experience

Work History

Assistant General Manager

MVR Group
07.2020 - Current
  • Managed operations of a 50+ room hotel, overseeing front office, housekeeping, food and beverage, and guest relations departments
  • Led a team of 20+ staff, ensuring high standards of service and operational excellence, contributing to a 20% increase in guest satisfaction ratings
  • Oversaw budgeting and financial planning, controlling costs while maintaining quality service
  • Developed marketing strategies that increased the hotel's occupancy rate by 10% year-over-year
  • Trained and mentored junior managers, fostering a collaborative and customer-centric team culture
  • Ensured adherence to local regulatory standards and hospitality best practices

Retail Operations Manager

Freedom Mobile Inc.
03.2015 - 02.2020
  • Spearheaded day-to-day retail operations across multiple locations, managing a team of 50+ employees
  • Implemented strategic sales initiatives that resulted in a 15% increase in annual revenue
  • Developed and executed employee training programs to improve customer service and operational efficiency
  • Oversaw inventory management, reducing stock discrepancies by 10% through better forecasting and stock control
  • Ensured compliance with Canadian retail industry standards and company policies
  • Conducted performance reviews and managed team development, leading to improved staff retention

Administrative Officer

Mira Enterprises
04.2014 - 10.2014
  • Oversee and co-ordinate office administrative procedures
  • Review, evaluate and implement new office procedures
  • Establish work priorities, delegate work to office support staff and ensure deadlines are met and procedures are followed
  • Carry out administrative activities associated with hotel room rentals and beer store
  • Assemble data and prepare periodic reports and correspondence
  • Encode data entry in Accounting Software (Simply Accounting)
  • Oversee cash reconciliation and bank deposits
  • Manage payroll, invoicing, accounts receivable and accounts payable
  • Ensure that invoices are billed and paid out on time
  • Administer monthly statement and reconciliation and payments to appropriate agencies
  • Ensure there is inventory control and maintained

Sales Representative

Petron Communications
11.2013 - 04.2014
  • Opening new accounts
  • Continuously updating customers on product changes and modifications
  • Providing solutions to customers' problems
  • Liaising between customers and the company for up-to-date status of service, pricing and new product release launches
  • Keeping up to date on new products, services, procedures and tools by attending training
  • Other duties as assigned

Education

Post-Baccalaureate Diploma -

Mohawk College
Hamilton, ON CANADA
06-2013

MBA -

Andhra University
VISAKHAPATNAM, INDIA
05-2010

Skills

  • Leadership & Team Management: Successful track record in leading cross-functional teams and driving
  • Performance through coaching, mentoring, and motivation
  • Operations Management: Expertise in streamlining operations, improving workflow, and ensuring adherence
  • To organizational standards
  • Customer Service Excellence: Demonstrated ability to enhance customer experience, resulting in increased
  • Customer satisfaction and loyalty
  • Budgeting & Financial Management: Experience in handling budgets, cost control, and forecasting financial
  • Trends to ensure profitability
  • Inventory Management: Skilled in managing inventory control systems, procurement, and reducing
  • Operational costs through strategic resource planning
  • Compliance & Regulations: In-depth knowledge of industry-specific compliance, health and safety
  • Regulations, and labor laws in Canada and India
  • Multicultural Team Coordination: Expertise in managing teams across diverse cultural backgrounds in both
  • Canadian and Indian settings
  • Sales & Marketing: Strong background in developing sales strategies and marketing initiatives to maximize
  • Revenue and brand presence

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Telugu
Native or Bilingual

Timeline

Assistant General Manager

MVR Group
07.2020 - Current

Retail Operations Manager

Freedom Mobile Inc.
03.2015 - 02.2020

Administrative Officer

Mira Enterprises
04.2014 - 10.2014

Sales Representative

Petron Communications
11.2013 - 04.2014

Post-Baccalaureate Diploma -

Mohawk College

MBA -

Andhra University

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VEERA KOYYALA