Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VEERAJ DESAI

Plano,TX

Summary

Experienced Hotel Manager highly effective at launching full-service hotels on schedule and within budget. Natural leader committed to excellence in service. Dynamic Hotel Manager skilled in developing and training teams, effectively controlling costs and achieving YOY revenue and high guest satisfaction ratings in competitive environments. Expert communicator passionate about fostering a positive and results-oriented team culture.


Fast learning, enthusiastic and eager to be part of a customer service-oriented team.

Overview

23
23
years of professional experience

Work History

Hotel General Manager

RED ROOF INNS AND SUITES
Irving, TX
07.2022 - 03.2023
  • Achieves the hotel's revenue, financial and quality goals by directing the operation of the hotel.
  • Develops the annual budget and capital investments budget and obtaining owner's approval.
  • Analyzes business results on a regular basis and takes actions to improve results as appropriate.
  • Management of all hotel departments; Administration, Reservation, Sales, Events, F&B, Reservation, Front Desk, Housekeeping;
  • Revenue Management analyst and strategies,
  • Represents the management company in owner relations and maintains good working-relations and dialog with the hotel owners and representatives.
  • Monitor the performance of the unit per department, guiding the necessary preventive-corrective activities in conjunction with the responsible managers.
  • Lead the deployment of specific projects and corporate actions of the unit.
  • Contribute to the maintenance of the quality of products and services, in addition to ensuring compliance with brand standards and preserving assets.
  • Serves as the gatekeeper of all guest data (e.g. Medallia, CRM, Trip Advisor) and makes recommendations based on this information.
  • Approve the purchase requests of the unit according to pre-established criteria and standards.

ASSISTANT GENERAL MANAGER

Taj Group Of Hotels
MUMBAI, INDIA
08.2000 - 07.2022
  • Working with appropriate department (Housekeeping, F&B, Maintenance, Events, Parking) to resolve any issue,
  • Knowledge and proficiency on hotel systems
  • Working with all departments to ensure guest satisfaction
  • Handling guest requests and complaints and communicating to the proper department for follow up;

Front Office Manager

Taj Group Of Hotels
MUMBAI, INDIA
02.2000 - 04.2002
  • Overseeing the operational activities of the front office departments;
  • Implement guidelines, policies, and procedures for their operating departments;
  • Guide operations and establish a work environment to achieve goals and objectives;
  • Manages performance issues that arise within the respective operating departments;
  • Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees/managers according to company standards;
  • Ensures optimal compliance with corporate focus audit Anticipate and address guest issues and establish proactive processes to promote guest Satisfaction.
  • Recruited and trained members of the guest service team.

Education

Bachelor of Science - Strategic Business Management

HINDUJA COLLEGE OF COMMERCE
MUMBAI
06.1993

Skills

  • General management professional with  over 15 years progressive experience in strategic planning, improving operational efficiency, team building and project management for hospitality industry
  • Able to quickly understand complex concepts, identify and solve problems, turn ideas into logical strategies, and implement systems that optimize productivity and customer satisfaction, decrease vacancy rates and increase bottom line    
  • Experienced in hotel renovations, including the monitoring of works, purchase of equipment and utensils, supplier selection,
  • Proven ability to build productive teams that deliver exceptional guest service     
  • Managed hotel revenues according to the brand's standard and, especially, within the budget;   
  • Keep the Hotel in TOP 10 in the Market Share on Trip Advisor in city Market Share by more than 3 years;        
  • Satisfaction Rate of employees 85% by More than 8 Years;       

Languages


Fluent in English

Fluent in Hindi


Timeline

Hotel General Manager

RED ROOF INNS AND SUITES
07.2022 - 03.2023

ASSISTANT GENERAL MANAGER

Taj Group Of Hotels
08.2000 - 07.2022

Front Office Manager

Taj Group Of Hotels
02.2000 - 04.2002

Bachelor of Science - Strategic Business Management

HINDUJA COLLEGE OF COMMERCE

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VEERAJ DESAI