Veeral Rana

• Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
• Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
• Gathered documentation and created reports on assessed information.
• Synthesized performance data from wide-ranging sources into cohesive overviews of process performance.
• Analyzed and documented company processes for executive leadership and suggested areas for improvement.
• Increased efficiency and team performance by implementing actionable process improvements.
• Drafted human feedback tools such as questionnaires, surveys and interview scenarios to incorporate personnel needs and desires into process improvement.
• Designed process models to provide clear, understandable tools for presenting complex business processes to individuals with minimal knowledge on topic.
• Produced documentation outlining process improvement solutions.
• Assessed business processes and identified ways to boost improvement.
• Optimized data access and storage to improve performance of analytics systems.
• Generated ad-hoc reports to evaluate specific business requirements.
• Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.

• Developed metrics used to define goals and project completion on team collection practices.
• Developed multiple data-driven strategies to improve liquation of agent accounts and prevent loss.
• Coordinated with other managers in implementation and testing phases of text-based collection methods and practices.
• Responsible for defining, planning, tracking, and managing programs related to collections and liquidation.
• Reviewed, prepared, and disseminated reports on performance of team members to better track and establish plans of action.
• Develop process improvement recommendations to improve overall productivity and performance.
• Defined project goals monthly and created/implemented plan to track progress.
• Managed creation, approval, and deployment process of assigned email and mobile messaging campaigns to ensure accurate and timely deployment.
• Partner with key internal teams outside of customer service to coordinate mobile messaging execution, including but not limited to CRM, marketing strategies, and site operations.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
• Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
• Reconciled vendor statements and handled payment complaints or discrepancies.
• Verified accuracy of accounts payable payment, resulting in 10% increase in customer retention and loan renewals.
• Managed team with $20 million in pre-charge-off delinquent accounts and achieved consistent top performance team across multiple sites and departments.
• Successfully implemented new technologies and process automations to encourage continuous improvement.
• Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.
• Collected data from wide-ranging sources.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.
• Cultivated relationships with industry leaders and within company to share tips and information.
• Developed and initiated projects, managed costs, and monitored performance.
• Monitored project performance to identify areas of improvement and make adjustments.
• Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
• Mentored and guided staff to enhance performance and exceed customer expectations.

• Conducted performance evaluations and monitoring metrics of team performance daily, weekly, monthly, and yearly to coach and develop team.
• Perform product analytics and reporting for branch with ad-hoc analysis and reporting for territory product management teams.
• Generated financial and operational reports to assist management with business strategy.
• Analyzed, reduced, and controlled expenses by improving resource allocation.
• Directed promotion and brand loyalty efforts to build direct relationships with customers.
• Developed sales strategy to meet established sales objectives.
• Built rapport with account holders by reaching out with product recommendations and account updates.
• Forecasted trends and recommended improvements based on financial risk analyses.
• Spearheaded documentation retention and recording, resulting in 25% improvement in employee performance during annual audits.
• Recommended changes to product plan from original specifications based on iterative feedback loop from customers and stakeholders.
• Guided and oversaw team during implementation of new practices and improved overall business account establishment by 30%.
• Spearheaded project team for small business and general business account establishment.
• Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
• Managed branch size of over $60 Million in deposits and multi-branch team of 20+ full-time employees.
• Trained branches on bank audit requirements, Interactive Teller Machine (ITM) operations and auditing.
• Performed weekly ITM compliance audits and cash management for all market branches.
• Developed and managed employee schedules, balancing individual requests, and requirements of business needs.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
• Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
• Produced multi-source intelligence reports and products for different agency customers.
• Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
• Validated results and performed quality assurance to assess accuracy of data.

• Ran audits against previous years to monitor business performance, development, KPI indicators, and budget analysis.
• Management of list pricing, cost models, and catalog data in coordination with Product and Finance.
• Established project estimates and timelines for semi-annual budgets and expansion efforts.
• Established new inventory ordering and accounting system and improved shortages by 25%.
• Ownership of program management for strategic initiatives and incentives.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Developed and maintained relationships with external vendors and suppliers.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed systems and procedures to improve operational quality and team efficiency.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Increased profit by streamlining operations.
• Developed and implemented strategies to maximize customer satisfaction.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Devised processes to boost long-term business success and increase profit levels.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Generated over $5 million in gross sales derived from sales of goods and direct implementation of strategic initiatives.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Interacted with customers and clients to identify business needs and requirements.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Researched and adopted new technologies to add value to existing offerings.
• Investigated system issues and implemented resolutions to reduce downtime.
• Evaluated and adopted new technologies to address changing industry needs.
• Drafted project reports to identify successful outcomes, insights and future recommendations.
• Designed plans to improve operations and suggested changes to systems for overall organization.
• Developed and updated tracking spreadsheets using back office software's.
• Analyzed trend data to forecast operational needs and plan next course of action.

• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Networked to increase client base and encourage existing clients to expand financial portfolios.
• Promoted financial products by maintaining excellent service offering knowledge.
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
• Monitored customer accounts to detect irregularities or suspicious activity.
• Cross-sold bank products and services to meet customer needs and provide options.
• Conducted research to answer questions and handle issues using multiple systems and resources.