Resourceful Project Manager with 8 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Supervisor of Operations
TD Bank
Charlotte, NC
6 2023 - 09.2024
Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
Conducted comprehensive market research for better understanding of industry trends and competitor offerings.
Developed innovative solutions to complex problems, resulting in increased overall project effectiveness.
Tracked ongoing project advancement towards predefined milestones, reducing instances of missed deadlines by 15%.
Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Account Manager
OneMain Financial
Fort Mill, South Carolina
01.2022 - 04.2023
Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
Prepared meeting agendas and minutes for distribution and record keeping.
Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Established effective communication among team members for enhanced collaboration and successful project completion.
Increased customer satisfaction with thorough quality assurance testing, addressing and resolving issues promptly.
Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
Streamlined project management with effective communication and collaboration across cross-functional teams.
Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
Assistant Manager II
Woodforest National Bank
Jacksonville, FL
09.2017 - 07.2021
Supervised day-to-day operations to meet performance, quality and service expectations.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
Achieved high-quality results by closely monitoring project progress against established milestones and KPIs.
Facilitated collaboration between diverse teams to achieve common goals and drive project success.
Reduced project costs through diligent budget management and cost-saving measures.
Facilitated cross-functional collaboration for better alignment in achieving business objectives.
Provided valuable insights into project performance by conducting regular progress reviews, identifying areas for improvement, and providing actionable recommendations for course correction.
Performed risk-based audits across multiple business units to assess potential vulnerabilities within the organization's operations.
Standardized best practices in report generation across departments to ensure consistency in presentation formats as well as analysis methodologies employed.
Operations Project Manager
V2 Operations, LLC
Jacksonville, FL
05.2016 - 01.2019
Negotiated contracts with vendors and suppliers, securing favorable terms that positively impacted project budgets and timelines.
Reduced project completion times with thorough planning and efficient resource allocation.
Collaborated with upper management on strategic initiatives, aligning operations projects with overall business goals.
Developed detailed project plans, setting clear objectives and milestones for successful execution.
Delivered projects under tight deadlines by effectively prioritizing tasks and delegating responsibilities among team members.
Improved store efficiency by implementing inventory management systems and streamlining operational processes.
Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
Provided valuable insights for future projects through comprehensive post-project evaluations and lessons learned documentation.
Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
Improved store sales by implementing effective marketing strategies and attractive visual merchandising.