Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Veerend (Bobby) Chand

Modesto,CA

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced manager with over 15 years of experience in hospitality business. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Manager of Operations

Dennys Diner
11.2020 - 12.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Elder Care Provider

In Home Supportive Services
01.1998 - 12.2019
  • Maintained safe and sanitary work stations and equipment to reduce spread of germs, bacteria and other pathogens.
  • Helped residents achieve highest practical physical, mental and psychosocial well-being through individualized attention.
  • Bathed, dressed, groomed, toileted and fed residents to support activities of daily living.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with daily living activities, running errands and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Restaurant Manager

IHOP Restaurant
06.2010 - 09.2017
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Led and directed team members on effective methods, operations and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.

Education

Associate of Arts - Business

Columbia College
Sonora, CA
06.2006

Skills

  • Business Operations
  • Quality Standards
  • Performance Monitoring and Evaluation
  • Regulatory Compliance
  • Management Training
  • Sales Tracking
  • Overseeing Employees
  • Problem Anticipation and Resolution
  • Payroll Operations
  • Training Programs
  • Business Leadership
  • Finance and Accounting Oversight
  • Policy Development and Enforcement
  • Focus and Follow-Through
  • Departmental Operations
  • Safety Awareness
  • Annual Budgets
  • Safety Regulations
  • Customer Satisfaction
  • Cost Control
  • Delivery Schedules
  • Customer Relations
  • Corrective Actions
  • Quality Assurance
  • Staff Training
  • Waste Management and Reduction
  • POS Terminal Operations
  • Organizational Systems
  • Incident Management
  • Inventory Audits
  • Customer Care
  • Employee Evaluation
  • Customer Service Best Practices
  • P&L Administration
  • Recycling and Conservation
  • Inventory Tracking and Management
  • Superior Customer Service
  • Supply Chain Management
  • Money Handling
  • Operational Efficiency
  • Hiring and Onboarding
  • Morale Improvements
  • Workload Planning
  • Records Organization and Management
  • Profit and Loss Control
  • POS Inventory System Operation
  • Guest Relations
  • Customer Loyalty
  • Effective Working Relationships
  • Suggestive Selling
  • Employee Recognition

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

temptation will lean on the door bell, but opportunity may knock only once. cleanlynes is next to godlines

Timeline

Manager of Operations

Dennys Diner
11.2020 - 12.2022

Restaurant Manager

IHOP Restaurant
06.2010 - 09.2017

Elder Care Provider

In Home Supportive Services
01.1998 - 12.2019

Associate of Arts - Business

Columbia College
Veerend (Bobby) Chand