Vegas Anthony
San Antonio,TX
Summary
Accomplished Loyalty Representative at Frontier Communications, leveraging exceptional customer service and technical support skills to enhance customer satisfaction. Proven track record in exceeding credit card application goals and boosting retention rates. Adept at problem-solving and building client relationships, ensuring seamless execution of loyalty programs and marketing initiatives. Resourceful Loyalty Representative known for maintaining high productivity and completing tasks efficiently. Skilled in customer relationship management, data analysis, and conflict resolution. Excel at communication, empathy, and problem-solving to enhance customer loyalty and satisfaction. Skilled Loyalty Representative with background in fostering customer relationships and improving revenue through strategic loyalty programs. Strengths lie in communication, problem-solving, and data analysis to identify trends and implement effective solutions. Previous work has resulted in increased customer satisfaction levels and improved brand loyalty.
Overview
6
6
years of professional experience
Work History
Loyalty Representative
Frontier Communications
San Antonio, TX
05.2023 - Current
- Provided support for customers using the online platform for managing their rewards points.
- Provided technical assistance in troubleshooting issues related to accessing or redeeming rewards points.
- Tracked progress towards overall objectives set by management for improving customer experience with the loyalty program.
- Conducted regular audits of customer accounts for accuracy and completeness.
- Collaborated with internal teams to ensure successful execution of marketing campaigns related to the loyalty program.
- Explained new products and services to customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Excelled in exceeding daily credit card application goals.
- Supported sales team members to drive growth and development.
- Promoted available products and services to customers during service, account management and order calls.
- Updated system with order specifics and customer details, preferences, and billing information.
- Took special orders in person and over telephone, generating additional revenue every month.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Re-established customer's faith in company by providing best retention offers available.
- Conducted detailed analysis and research of customer retention issues to facilitate timely and successful resolutions.
Data Transcriber
Cigna
San Antonio, TX
05.2021 - 05.2023
- Collaborated with other departments to coordinate data entry tasks.
- Performed quality assurance checks on data entries for accuracy.
- Categorized transcribed information according to specific criteria.
- Created spreadsheets and databases to organize collected data.
- Identified discrepancies in source materials and resolved them accordingly.
- Followed established protocols when handling confidential information.
- Verified accuracy of transcribed information by cross-checking against original documents.
- Reviewed and corrected raw data to ensure accuracy.
- Scanned paper documents into digital formats for storage purposes.
- Developed efficient filing systems for easy retrieval of documents.
- Coordinated, scheduled, and executed in-depth data entry projects.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Maintained data entry requirements by following data program techniques and procedures.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Compiled data from source documents prior to data entry.
- Adjusted settings for format, page layout and line spacing.
- Utilized fax machines, copiers and scanners to upload and send documents.
- Transcribed notes and compiled into reports for submission to supervisor.
- Set up formulas in spreadsheets to compute calculations.
- Typed finished documents from rough drafts and dictation.
- Prepared and sent reports and correspondence for appropriate clients and parties.
- Collated documents into reports, spiral notebooks and folder formats for different uses.
- Entered data in numerical and alphabetical order.
Telesales Executive
We Energies
West Allis, WI
03.2019 - 06.2020
- Developed strong relationships with potential customers through consistent follow-up contact.
- Provided technical support to customers throughout the sales process.
- Maintained accurate records of customer interactions utilizing CRM software.
- Managed multiple accounts simultaneously while providing superior customer service.
- Conducted regular outreach activities including outbound calls, emails, text messages. for lead generation purposes.
- Upsold additional products or services to existing customers when applicable.
- Generated new leads via cold calling techniques, referrals, networking events.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Answered incoming calls from potential customers and addressed their inquiries.
- Compiled daily reports detailing call activity metrics such as number of dials made, average talk time per call.
- Generated new sales leads and presented findings to outside teams and supervisors for review.
- Followed up on sales leads through outbound calling.
- Documented sales call data in company software.
Education
High School Diploma -
MATC
Greenfield, WI11-2019
Bachelor of Business Administration And Management - Certificate
American Public University
Harvey, IL07-2010
Some College (No Degree) - Marketing Management
Adversity College
West Allis, WISkills
- Customer service
- Customer retention
- Problem solving
- Sales support
- Attention to detail
- Effective communication
- Technical support
- Data analysis
- Account management
- CRM software
- Marketing collaboration
- Time management
- Product knowledge
- Customer satisfaction surveys
- Loyalty programs
- Conflict resolution
- Creative solutions
- Call center experience
- Client relationship building
- Cross-selling techniques
- Meeting deadlines
- Complaint handling
- Customer segmentation
- Outstanding interpersonal skills
- Customer service experience
- Patience and tolerance
- Negotiation
- Retention strategies
- Excellent communication skills
- Billing adjustments and refunds
- Issue and complaint resolution
- Professional demeanor
- Self motivation
- Decision-making
- Inbound and outbound calling
- Interpersonal skills
- Verbal and written communication
- Phone etiquette
- Billing procedures
- Persuasion skills
- Data entry
- Database management
- Interpersonal communication
- Multitasking and prioritization
Timeline
Loyalty Representative
Frontier Communications
05.2023 - Current
Data Transcriber
Cigna
05.2021 - 05.2023
Telesales Executive
We Energies
03.2019 - 06.2020
High School Diploma -
MATC
Bachelor of Business Administration And Management - Certificate
American Public University
Some College (No Degree) - Marketing Management
Adversity College
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