Veiker Mendoza
Cypress,TX
Summary
Dedicated petroleum engineer with extensive experience in oilfield operations. Proven track record of optimizing production processes, reducing downtime, and ensuring safety compliance Strong analytical and problem-solving abilities, coupled with a collaborative approach to project management. Committed to driving efficiency and maximizing resource recovery in the oil and gas industry.
Overview
16
16
years of professional experience
Work History
Field Execution Specialist
Motivo Group
09.2023 - Current
- Perform cleaning and CCTV inspection of storm, process, and sewer lines to assess condition and identify issues.
- Operate high-pressure drum equipment to shoot liner and rehabilitate pipelines.
- Apply epoxy coatings to rehabilitate pipelines and ensure structural integrity.
- Collaborate with project managers to develop project plans and timelines.
- Coordinate with field teams to execute pipeline rehabilitation projects safely and efficiently.
- Conduct quality control inspections to ensure work meets industry standards and project requirements.
- Maintain equipment and troubleshoot any technical issues that may arise during operations.
- Adhere to safety protocols and regulations to minimize risks and ensure a safe working environment.
- Document project progress, including daily reports, inspection records, and as-built drawings.
- Provide training and support to junior field personnel as needed.
- Complete daily fueling duties.
- Reported daily supplies needed to efficiency manager.
- Monitored Hazardous gases PPM exposure, using 5 gas monitor and benzine monitor.
- Filled and conducted JSA / JHA daily.
- Requested PTW (permit to work) to refinery using their internal application.
Client Success Specialist
Beyond Finance
03.2023 - 08.2023
- Above all else, provided best-in-class customer service experience by responding to client requests, anticipating unstated needs, and educating them about Beyond Finance programs
- Through demonstrated effective listening, analyze client problems and provide information and solutions in a timely and efficient manner
- Employ strong interpersonal skills to handle difficult calls courteously and professionally
- Thoroughly document request outcomes for accurate tracking and analysis
- Work efficiently and effectively to independently resolve client requests, both as a team and independently
- Develop and maintain positive client relations and coordinates with other departments within the company to ensure client requests and questions are handled appropriately and in a timely manner
- Operate a desktop computer to obtain and extract information; documents information, activities and changes in the CRM database (Client Relationship Management System) for client accounts
- Utilize appropriate resource materials to effectively and accurately interpret‚ respond and resolve client inquiries and problems
- Handle a high volume of clients in a work from home call center environment
Managing Partner
B & Z Hospitality
12.2021 - 12.2022
- Established and implemented business procedures and process improvements.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Managed restaurant scheduling, foodservice and customer service.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Inventoried entire restaurant and made food and supply orders regularly.
- Reduced labor costs by $ 10400 per year by reworking schedules, operations standards and workflow.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Created new training guidelines, and provided staff orientation and training.
Assistant Store Manager
Buckle
07.2021 - 11.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
General Manager
Tazikis Mediterranean Cafe
06.2019 - 07.2021
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced operational risks while organizing sales and data to forecast performance trends.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Achieve high SPMH over $65, managing over 25 employees.
- Gross profits over benchmarks.
Insurance Agent
Fiesta Auto Insurance
01.2017 - 05.2019
- Sell and Serve Insurance Policies.
- Ensure customer receipt the best care.
- Keeping a clean and organize office.
- Personal tax Preparation.
- Cross selling of insurance products.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
- Upsold additional products and services after identifying customer needs and requirements.
- Obtained underwriting approval by completing application for coverage.
- Identified issues and took appropriate action to deliver speedy resolution.
- Top producers and tax preparer
Assistant General Manager
Tazikis Mediterranean Cafe
03.2015 - 01.2017
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Manage operational tasks and accurately complete administrative duties in timely manner.
- Supervise and manage staff members as well as demonstrate quality crew development, motivation, training and evaluations.
- Manage store quality, execution of proper food procedure and delivery as well as service and cleanliness.
- Create staff schedules for BOH and FOH employees based on weekly forecasted sales
- Assist and manage in building upkeep, general maintenance, equipment maintenance, maintenance tickets, as well as follow weekly and monthly maintenance schedules
- Develop hourly employees, shift leaders, including maintaining environment that fosters motivation, training and evaluations.
- Successfully completing 400 hours of our Certified Management Training
- Embodying our “cafe management” work style by performing store positions when not focused on administrative responsibilities
- Describing our food with passion and educating our guests on our menu, its ingredients and allergy/dietary alerts for both restaurant and catering orders
- Maintaining proper hygiene and upholding an appearance that projects a positive company image at all times
- Demonstrating a professional attitude and respect for coworkers, establishment, and the brand.
- Supervising and mentoring your staff members and managing quality crew development, motivation, training and evaluations.
- Maintaining a positive, clean, safe atmosphere and environment for both your guests and your coworkers.
- Managing the quality of your store through by meeting standards for food procedure, service and cleanliness.
- Learning to effectively manage operational and admin duties, understanding how their accurate and timely completion creates your store’s success
- Creating staff schedules for BOH and FOH employees using weekly forecasted sales.
- Managing weekly truck orders and inventory to maintain the freshest products in the right quantities.
- Complying with applicable Health Department standards and leading the team to use safe work practices throughout shift.
- Assisting in building upkeep, general maintenance and grounds
- Managing compliance with all company policies and procedures as well as all local, state and federal regulations
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Systems Analyst
Cerveceria Regional C.A
12.2007 - 03.2015
- SAP system implementation and migration of data from People Soft System.
- Classification and organization of 40,000 items on SAP Systems and Shelves .
- Classification of supplies and parts for production line.
- Evaluated and adopted new technologies to address changing industry needs.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Verifying accuracy of quantity and quality of incoming deliveries
- Labeling every product and placing them accordingly.
- Identifying and locating products during delivery process
- Keeping well-maintained and updated account of stock and inventory
- Handling returns by completing technical documentation and other required communication
- Keeping all material handling equipment in the best condition by conducting regular maintenance
- Conveying purchasing requirements and keeping data on availability of products in short supply
- Collaborating with internal departments to locate missing packages, fix incorrect deliveries and replace damaged products.
Education
Bachelor of Engineering - Petroleum Engineering
IUP Santiago Marino
Maracaibo, Venezuela2011
Skills
- Business Development
- Completion Operations,
- Reservoir Engineering
- Engineering Analysis
- Conflict resolution
- Cost Estimates
- Leadership
- JumpCloud
- Business Development
- Salesforce, CRM
- SAP Inventory Cycle
- PeopleSoft
Timeline
Field Execution Specialist
Motivo Group
09.2023 - Current
Client Success Specialist
Beyond Finance
03.2023 - 08.2023
Managing Partner
B & Z Hospitality
12.2021 - 12.2022
Assistant Store Manager
Buckle
07.2021 - 11.2021
General Manager
Tazikis Mediterranean Cafe
06.2019 - 07.2021
Insurance Agent
Fiesta Auto Insurance
01.2017 - 05.2019
Assistant General Manager
Tazikis Mediterranean Cafe
03.2015 - 01.2017
Systems Analyst
Cerveceria Regional C.A
12.2007 - 03.2015
Bachelor of Engineering - Petroleum Engineering
IUP Santiago Marino
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