Summary
Overview
Work History
Education
Skills
Timeline
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Veisinia Taufa

South Gate,CA

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Guest Service Agent

Hyatt Regency Los Angeles International Airport
09.2024 - Current
  • Organizational Skills
  • Multitasking Skills
  • Creative Problem-Solving
  • Autonomy & Accountability
  • Adaptability
  • Leadership Skills

Part-Time Concierge

Manhattan Village Concierge
01.2024 - 01.2025
  • Store Events & Merchandise Information Area Attractions
  • Hotel and Resort Referrals
  • Restaurant Menu & Reservations
  • Transportation Assistance
  • Lost and Found/Free Wi-Fi
  • Wheelchair, Umbrella, & Cell Phone Charger rentals
  • ATM Locations

Guests Experience Specialist

TownPlace Suites/Springhill Suites by Marriott LAX Manhattan Beach
06.2023 - 09.2024
  • Guest Service
  • Courteousness & Professionalism
  • Time Management Skills
  • Guest Reservation System
  • Interpersonal Skills
  • Technical Skills
  • Responded to guest inquiries to maximize guest satisfaction
  • Maintained accurate and up-to-date records of guest information
  • Upheld hotel policies and procedures by providing high level of customer service
  • Utilize variety of organizational and communication skills to drive guest satisfaction

Front Office Receptionist

Renaissance Los Angeles Airport
04.2023 - 05.2024
  • Maintained clean reception area to promote positive, professional environment for clients
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
  • Directed incoming calls to internal personnel and departments, routing to best qualified department
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance

Front Desk Receptionist

Marriott International Inc
01.2022 - 02.2023
  • Resolved customer problems and complaints
  • Helped office staff prepare reports and presentations for internal or client related use
  • Operated multi-line telephone system to answer and direct high volume of calls
  • Organized, maintained and updated information in computer databases
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Maintained, organized and clean office area to create professional and welcoming environment for visitors and employees

Shift Lead

Dunkin’ Donuts
07.2020 - 04.2022
  • Customer Service
  • Cashier handling
  • Maintain cleanliness in lobby & areas in the store
  • Food preparations/drinks
  • Multitasking from drive thru & in store customers

Education

High School Diploma -

Leuzinger High School
Lawndale, CA

Skills

  • Quick Learner
  • Customer service
  • Multitasker
  • Proficient with Microsoft
  • Flexibility
  • Team worker
  • Effective planning
  • Team building and supervision
  • Administrative skills
  • Strong interpersonal skills

Timeline

Guest Service Agent

Hyatt Regency Los Angeles International Airport
09.2024 - Current

Part-Time Concierge

Manhattan Village Concierge
01.2024 - 01.2025

Guests Experience Specialist

TownPlace Suites/Springhill Suites by Marriott LAX Manhattan Beach
06.2023 - 09.2024

Front Office Receptionist

Renaissance Los Angeles Airport
04.2023 - 05.2024

Front Desk Receptionist

Marriott International Inc
01.2022 - 02.2023

Shift Lead

Dunkin’ Donuts
07.2020 - 04.2022

High School Diploma -

Leuzinger High School

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Veisinia Taufa