Veisinia Taufa
South Gate,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Guest Service Agent
Hyatt Regency Los Angeles International Airport
Los Angeles, CA, USA
09.2024 - Current
- Organizational Skills
- Multitasking Skills
- Creative Problem-Solving
- Autonomy & Accountability
- Adaptability
- Leadership Skills
Part-Time Concierge
Manhattan Village Concierge
Manhattan Beach, CA, USA
01.2024 - 01.2025
- Store Events & Merchandise Information Area Attractions
- Hotel and Resort Referrals
- Restaurant Menu & Reservations
- Transportation Assistance
- Lost and Found/Free Wi-Fi
- Wheelchair, Umbrella, & Cell Phone Charger rentals
- ATM Locations
Guests Experience Specialist
TownPlace Suites/Springhill Suites by Marriott LAX Manhattan Beach
Manhattan Beach, CA, USA
06.2023 - 09.2024
- Guest Service
- Courteousness & Professionalism
- Time Management Skills
- Guest Reservation System
- Interpersonal Skills
- Technical Skills
- Responded to guest inquiries to maximize guest satisfaction
- Maintained accurate and up-to-date records of guest information
- Upheld hotel policies and procedures by providing high level of customer service
- Utilize variety of organizational and communication skills to drive guest satisfaction
Front Office Receptionist
Renaissance Los Angeles Airport
Los Angeles, CA, USA
04.2023 - 05.2024
- Maintained clean reception area to promote positive, professional environment for clients
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Directed incoming calls to internal personnel and departments, routing to best qualified department
- Provided clerical support to company employees by copying, faxing, and filing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Front Desk Receptionist
Marriott International Inc
Los Angeles, CA, USA
01.2022 - 02.2023
- Resolved customer problems and complaints
- Helped office staff prepare reports and presentations for internal or client related use
- Operated multi-line telephone system to answer and direct high volume of calls
- Organized, maintained and updated information in computer databases
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained, organized and clean office area to create professional and welcoming environment for visitors and employees
Shift Lead
Dunkin’ Donuts
07.2020 - 04.2022
- Customer Service
- Cashier handling
- Maintain cleanliness in lobby & areas in the store
- Food preparations/drinks
- Multitasking from drive thru & in store customers
Education
High School Diploma -
Leuzinger High School
Lawndale, CASkills
- Quick Learner
- Customer service
- Multitasker
- Proficient with Microsoft
- Flexibility
- Team worker
- Effective planning
- Team building and supervision
- Administrative skills
- Strong interpersonal skills
Timeline
Guest Service Agent
Hyatt Regency Los Angeles International Airport
09.2024 - Current
Part-Time Concierge
Manhattan Village Concierge
01.2024 - 01.2025
Guests Experience Specialist
TownPlace Suites/Springhill Suites by Marriott LAX Manhattan Beach
06.2023 - 09.2024
Front Office Receptionist
Renaissance Los Angeles Airport
04.2023 - 05.2024
Front Desk Receptionist
Marriott International Inc
01.2022 - 02.2023
Shift Lead
Dunkin’ Donuts
07.2020 - 04.2022
High School Diploma -
Leuzinger High School