Summary
Overview
Work History
Skills
Professionalreferences
Timeline
Generic

VEJAY NORWOOD

Kansas City,MO

Summary

My goal is to find a rewarding position, where I can provide a professional atmosphere that allows me to use my current skills while continuing to learn and obtain new, relevant skills. I am a dedicated worker aiming for a position as a team player in a people-oriented organization where I can maximize my customer service experience to achieve the corporate goals.

Overview

3
3
years of professional experience

Work History

Patient Access Specialist

Assist Rx
02.2023 - 06.2023
  • Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures; in a manner that provides the best level of service and quality
  • Conduct benefit investigations for patients by making outbound phone call to payors to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers
  • Verify patient specific benefits and document specifics including coverage, cost share and access/provider options
  • Identify any coverage restrictions and details on how to expedite patient access
  • Document and initiate prior authorization process and claims appeals
  • Report any reimbursement trends or delays in coverage to management

Patient Care Navigator

Bright Healthcare
06.2022 - 12.2022
  • Care Navigator specialist helps patients communicate with their healthcare providers so they get the information they need to make decisions about their health care
  • Care navigators may also help patients set up appointments for doctor visits and medical tests and get financial, legal, and social support
  • Work one-on-one with clients to encourage continued commitment and adherence to medical treatment, access to social services, improved communication, and prompt re-engagement in care

Member Service Representative

Blue Cross and Blue Shield
09.2023 - 01.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.

Skills

  • Patient Account Specialist
  • Patient Registration
  • Insurance verification
  • Charge entry
  • Data entry
  • Billing
  • Proficient in several medical systems
  • Multitasking
  • Excellent customer service
  • Organized
  • Detail oriented

Professionalreferences

  • Marquis Williams, Previous Manager at Bright Healthcare, 816-612-7871
  • Thomesa Ballow, Previous Supervisor at Bright Healthcare, 816-529-9113

Timeline

Member Service Representative

Blue Cross and Blue Shield
09.2023 - 01.2025

Patient Access Specialist

Assist Rx
02.2023 - 06.2023

Patient Care Navigator

Bright Healthcare
06.2022 - 12.2022

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VEJAY NORWOOD