Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and analytical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
18
18
years of professional experience
Work History
Residential Manager
Safe Harbor Recovery Center
06.2022 - 05.2023
Provided oversight of two substance abuse residential facilities that includes 50 residents from the Department of Corrections, Veterans, and Medicaid funded referrals
Reported and documented maintenance requests and scheduled appropriate services.
Supervision of 22 staff for completing staffing schedules, admissions support, hiring, payroll, training, interviews, orientations, weekly staff meetings and staff evaluations;
Provided crisis intervention, served on the leadership team for the management of residential program and provided support for licensure site visits and credentialing;
Analyzed Trac9 outcome measures for client satisfaction with services and to troubleshoot challenges,
Completed and presented daily reports to the leadership on residential sites,
Ensured that incident reports were completed on time per state regulations, worked in tandem with the business development team to provide site tours to community partners,
Served as the administrator on call (AOC) for after hours and weekend supervision of residential sites
Managed inventory for three business sites, provided customer services to clients' families, assisted in marketing the sites for business growth
Residential Case Manager
Safe Harbor Recovery Center
05.2021 - 06.2022
Assisted residents with transitioning to step down programs into a lower level of care.
Served as liaison between clients and outside providers.
Assisted patients in accessing housing, financial assistance and other community resources.
Managed caseload to satisfy multiple patients with diverse needs.
Worked with medical teams, patients and families to implement effective treatment plans.
Developed partnerships with community organizations to expand services and referrals.
Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
Coordinated patient discharge planning and follow-up care.
Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Facilitated support groups for patients and families dealing with chronic illnesses.
Behavioral Health Assistant
Safe Harbor Recovery Center
04.2019 - 05.2021
Performed scheduled patient safety checks and documented results to establish patients' well-being utilizing the Observe smart system,
Assisted with admitting clients, orientation, complete room checks, prepare rooms for new admissions,
Monitored progress and documented patient health status changes to keep care team updated.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Developed rapport to create safe and trusting environment for care.
Consulted with supervisors to assess cases and plan strategies for enhancing care.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Developed and maintained positive relationships with clients to create safe and supportive environment.
Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
Collaborated with facility psychiatrists to determine effectiveness of treatment and developed new treatment plans.
Primary Care Aide
First Home Health Inc
01.2013 - Current
Assist the elderly, or persons with disabilities with daily living activities at the person's home
Assist in the management of the household, such as; budgeting, cooking, cleaning, running errands, doing laundry, meal preparation and accompany patient to and from doctor appointments.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Coordinated and scheduled meetings and appointments.
Offered caring companionship and emotional support.
Assisted patients with personal requirements for housekeeping and grooming assistance.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Hanger/Packer
Artfx
02.2012 - 11.2012
Manually move freight, stock, or other materials
Responsible for checking product for defects, matching product with the correct invoices, hanging product on hangers, placing product into plastic bag and pack into boxes.
Maintained clean and organized construction areas to reduce risk of hazards.
Janitor/Housekeeping
Salesource Inc
05.2011 - 01.2012
Kept building in and orderly condition
Perform heavy cleaning duties such as mopping (most of the time using the Green Machine), dusting, sweeping, cleaning windows, empty trashcans, vacuuming offices, clean restrooms and breakrooms
Also kept up with inventory for cleaning supplies.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Checked in and stocked inventory throughout facility.
Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Maintained optimal supply levels to meet daily and special cleaning needs.
Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Supervised supplies in inventory and submitted reorder requests.
Machine Operator / Crew leader
Gwaltney of Portsmouth
03.2006 - 02.2011
Perform crew leader duties for a crew of 8 workers on a production line
Operated and managed machines to prepare consumer meat products for packaging and shipment
Labeled, packed, scaled product, made boxes, palletize, and operated slicing machine
Kept up with production and completed necessary documentation at the end of the shift.
Complied with company and OSHA safety rules and regulations.
Managed and monitored processes and machine systems by observing readings on control boards.
Placed orders for materials and equipment with vendors.
Replenished materials and supplies as needed to maintain production.
Education
Tidewater Community College
Portsmouth, Va.
General Education Certificate (GED) -
Pruden Center
4169 Pruden, Suffolk, Va.
01.2011
General StudiesOccupational CertificatesPrimary Care Aide CertificateIssued By: Stanley's Personal Touch Home Health Care -
Lakeland High School
Kenyon, Suffolk, Va.
2000
Skills
Proficient in Microsoft Office,
Systems Implementation
Online and Electronic Health Record
Critical Thinking
Production Standards
Safety Regulations
Corporate Regulations
Crew Scheduling
Crew Management
Safe Work Practices
Additional Information
Other qualities include: Very Fast Learner, Hard Worker, Love Learning New Things, Always A Team Player, Strive To Be The Best And Put 100% In Everything I Do.
Timeline
Residential Manager
Safe Harbor Recovery Center
06.2022 - 05.2023
Residential Case Manager
Safe Harbor Recovery Center
05.2021 - 06.2022
Behavioral Health Assistant
Safe Harbor Recovery Center
04.2019 - 05.2021
Primary Care Aide
First Home Health Inc
01.2013 - Current
Hanger/Packer
Artfx
02.2012 - 11.2012
Janitor/Housekeeping
Salesource Inc
05.2011 - 01.2012
Machine Operator / Crew leader
Gwaltney of Portsmouth
03.2006 - 02.2011
Tidewater Community College
General Education Certificate (GED) -
Pruden Center
General StudiesOccupational CertificatesPrimary Care Aide CertificateIssued By: Stanley's Personal Touch Home Health Care -
Lakeland High School
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