Velari Allen
Washington
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Diplomatic Security Officer
Inter-Con Security Systems
Washington, DC
02.2022 - Current
- Maintain compliance with security protocols and data protection procedures.
- Monitor digital surveillance and access control systems to ensure operational security.
- Troubleshoot badge access and security systems for employees.
- Maintain a high level of protection for sensitive information by managing access control systems to prevent unauthorized entry into secure areas.
- Configured Printers
- Provide assistance to staff experiencing access or authentication issues with secured systems during UNGA.
Network Engineer
Sibley Memorial Hospital
Washington, DC
04.2024 - 07.2024
- Continuously monitored network systems, including firewalls, intrusion detective systems (IDS), and intrusion preventive systems (IPS), to identify and mitigate physical and cyber threats
- Assisted staff with credential access and system authentication issues.
- Documented incidents and maintained accurate system logs and reports.
- Assisted Senior Engineer Comprehend how to operate Microsoft Word and Excel to increase efficiency.
- Troubleshot issues with user’s Microsoft Outlook when they were not able to send or receive emails
- Troubleshot any issues with the printer in the facility called deskside support if needed
- Performed Account Management tasks to include resetting passwords, Unlock/Enable/Create Accounts through Workspace One Access to facilitate Identity and Access Management
- Configured Printers
Tier I Help Desk Specialist
RBanks Group
Washington, DC
03.2023 - 05.2023
- Performed Account Management tasks to include resetting passwords, Unlock/Enable/Create Accounts through Active Directory to facilitate Identity and Access Management
- Trained on how to troubleshoot various issues including hardware, software, credentials and web sites (i.e. Printers, Keyboards, Mice, etc.)
- Completed training focused on delivering high-quality customer service and maintaining professional interactions.
- Configured printers
- Supported the Project Engineer and site inspectors by resolving everyday technical issues, including troubleshooting problems with Word documents and PDFs not loading, fixing email delivery and receipt errors, and setting up as well as maintaining network printers
Education
Bachelor Science of Economics -
Radford University
Radford, Virginia12-2018
Skills
- Proficient in Microsoft O365 Suite
- Critical thinking
- Technical troubleshooting
- Problem-solving
- Incident Management
- Risk Mitigation
- Records Management
- Incident command
CLEARANCE
Active DoD Top Secret
Timeline
Network Engineer
Sibley Memorial Hospital
04.2024 - 07.2024
Tier I Help Desk Specialist
RBanks Group
03.2023 - 05.2023
Diplomatic Security Officer
Inter-Con Security Systems
02.2022 - Current
Bachelor Science of Economics -
Radford University