Velda Lempka
Lincoln,NE
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
Work History
Event and Operations Director
Antisyphon Training And Wild West Hackin' Fest
09.2019 - Current
- Cultivated and maintained lasting relationships with new and existing attendees.
- Planned and executed VIP events for speakers, trainers, clients to increase and maintain relationships
- Established network to secure highly qualified speakers resulting in the increase of attendee registrations.
- Streamlined communication between Audio Visual, Systems (IT), Registration, Volunteers, ensuring seamless guest experiences during visits
- Collaborated with over nine departments to resolve customer complaints and issues to guarantee seamless satisfaction, boosting customer satisfaction ratings to 9.49% out of 10
- Created financially low-risk contracts through savvy request for proposals, site selection and contract negotiations.
- End-to-end management of events with attendance of 1000+,
- Stayed within or under event budgets ranging from $100,000 to $400,000.
- Coordinated staff schedules, rotations and breaks
- Addressed customer complaints head-on to maintain smooth and professional operations
- Developed post-event reports to determine effectiveness of each event.
- Hired, trained and supervised volunteers and support staff required for events.
- Recruitment and management of staff including marketing, customer service, web development, audiovisual, Internet technology, backend support of Discord, GoToWebinar, Zoom and Cvent.
- Proven ability to learn quickly and adapt to new situations
- Work well in team setting, providing support and guidance
Manager - Enterprise Sales, North America Region
(ISC)2
04.2017 - 06.2019
- Allocated resources, oversaw sales campaign and developed process for smooth transition through stages of sales to business to business as well as business to customer.
- Developed profiles of marketplace and competition to improve prospecting.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached sales team in consultative sales approach, leading to increased revenues and market growth.
- Set goals and led team to exceed timeline achievement.
Business Development Manager
SANS Institute
01.2015 - 03.2017
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Represented company and promoted products at conferences and industry events.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Compiled product and customer data to generate informed profit projections.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Director, Conference Management and Contracts
SANS Institute
01.2009 - 12.2015
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership to guide operational strategy.
- Responsible to hire and manage conference staff, audiovisual team, Internet technology, registration and volunteer teams.
- Created request for proposals, conducted site inspections and negotiated low risk contract for 24 Regional, three mid-size and four national events per year ranging in size from 10 to 1500 attendees.
- Developed conference timelines and agendas for events
- Completed successful events while maintaining established budgets ranging from $20,000 to $400,000 per event.
- Efficiently reconciled banquet event orders and hotel invoices to ensure financial accuracy.
- Successfully maintained in-house reservation management and ground transportation logistics for 10 to 300 staff member per event.
Global Account Manager
Starwood Hotels And Resorts Worldwide, Inc.
05.1999 - 12.2008
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Oversaw international sales in 100+ different markets
Skills
- Guest satisfaction focus
- Exceptional communication
- Schedule coordination
- Staff training and development
- VIP handling
- Strong leadership
- Customer service
- Event planning experience
- Detail-oriented
- Problem-solving
- Analytical thinking
- Goal setting
- Quality control
- Event Marketing
Timeline
Event and Operations Director
Antisyphon Training And Wild West Hackin' Fest
09.2019 - Current
Manager - Enterprise Sales, North America Region
(ISC)2
04.2017 - 06.2019
Business Development Manager
SANS Institute
01.2015 - 03.2017
Director, Conference Management and Contracts
SANS Institute
01.2009 - 12.2015
Global Account Manager
Starwood Hotels And Resorts Worldwide, Inc.
05.1999 - 12.2008
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