Summary
Overview
Work History
Education
Skills
Timeline
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VELDA SHIRLEY

Panama City,FL

Summary

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.

Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.

Diligent cashier with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with cashiering and management and adaptable to new processes and procedures.

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

22
22
years of professional experience

Work History

Cashier

Big boss 76
PONCE DE LEON, FL
08.2018 - Current
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Scanned items and checked pricing on cash register for accuracy.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Counted and balanced cashier drawers.
  • Answered phone calls to assist customers with questions and orders.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Welcomed customers, offering assistance to help find store items.
  • Checked personal identifications during alcohol and tobacco sales.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Issued receipts, refunds, credits or change due to customers.

Sandwich Artist

Walker subway
Panama City, FL
01.2002 - 01.2017
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Kept customer and food preparation areas clean and well-organized.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
  • Verified orders and bagged items for easy transport.
  • Scrubbed and polished counters to remove debris and food.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
  • Maintained safe food handling practices to prevent germ spread.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Brewed and served coffee and tea with preferred add-ins.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Inspected equipment regularly for proper functioning and sanitation standards.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Verified that prepared food met quality standards prior to serving it to customers.
  • Upsold additional items to increase store profits.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Restocked kitchen supplies by rotating food according to dates and [Action].
  • Answered guest questions, delivering most accurate and updated information available.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Tailored orders to address customer allergies and gluten concerns.
  • Followed established procedures for handling money transactions accurately.
  • Replenished condiments and other supplies at front counter areas.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Monitored temperature of freezers and coolers throughout shift.
  • Greeted customers and provided product knowledge.
  • Assisted team members during peak hours when necessary.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Assembled and served meals according to specific guest requirements.

Manager

Walker subway
Panama City, FL
01.2011 - 01.2012
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Monitored staff performance and addressed issues.
  • Entered time and attendance logs in preparation for payroll.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Analyzed business performance data and forecasted business results for upper management.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Lawn Care Technician

Assured lawn care
Lynn Haven, FL
08.2008 - 01.2011
  • Trimmed or edged around flower beds, walks, or walls.
  • Cared for lawns by mulching, aerating, weeding or grubbing.
  • Relayed new customer opportunities to management to follow up with sales.
  • Maintained cleanliness of work area by removing debris from job sites.
  • Repaired damaged areas of turf due to insect infestations or extreme weather conditions.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Decorated gardens, paths and beds with stones or plants.
  • Checked equipment for safety before use.
  • Conducted yard maintenance tasks according to contract and to meet customer satisfaction.
  • Trimmed flowers and cleaned flower beds.
  • Applied fertilizers and herbicides to lawns according to manufacturer's instructions.
  • Pruned trees and bushes to improve visibility and shape.
  • Provided advice on proper care of lawns and gardens.
  • Removed fallen leaves from driveways and sidewalks.
  • Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
  • Performed regular lawn maintenance, such as mowing, edging, trimming, and aerating.

Food Expeditor

Applebee's Grill + Bar
Panama City, FL
01.2008 - 01.2011
  • Stocked customer service stations with paper products or beverage preparation items.
  • Checked with customers periodically during their meals to ensure satisfaction with service and food quality.
  • Responsible for accurately and efficiently expediting food orders from the kitchen to the guests.
  • Received orders from wait staff via POS system and relayed them back to kitchen staff.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Maintained knowledge of menu items and specials in order to answer questions from guests or servers.
  • Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
  • Conducted regular cleaning tasks such as wiping down counters, organizing shelves, sweeping floors.
  • Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to tables in correct sequence.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.
  • Stocked condiments in cooler at proper temperature, set up and replenished buffet and maintained highest sanitary standards of food preparation, transport, and serving.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Prepared condiments such as sauces, dressings, and toppings for food items.
  • Collaborated with chefs on preparation times for various menu items based on demand levels.
  • Plated dishes according to established presentation standards before sending them out.
  • Replenished utensils, napkins, and condiments at tables between courses as needed.
  • Managed multiple orders simultaneously while adhering to strict timelines for delivery.
  • Stocked service stations with ice, napkins and straws.
  • Followed proper safety guidelines when handling hot food items or sharp objects in the kitchen area.
  • Filled and served various beverages for customers.
  • Monitored temperature of hot foods, ensuring timely delivery of quality dishes to customers.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Coordinated service for food runners and other kitchen staff.
  • Assisted in maintaining a clean and organized work area throughout each shift.
  • Ensured that all plates were properly garnished before being served to customers.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Effectively multitasked within fast-paced environment.
  • Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
  • Informed management of any issues that arose while preparing or expediting orders.
  • Verified accuracy of order tickets prior to delivering food items to tables.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Tom P Haney Technical Center
Panama City, FL
01-2001

High School Classes

Bay High School
Panama City, FL
01-1998

Some College (No Degree) - Marine Machanics

Wyotech - Daytona Beach
Daytona Beach, FL

Some College (No Degree) - Phycology

Kesier University
PONCE DE LEON, FL

Skills

  • Drawer Balancing
  • Product Recommendations
  • Customer Assistance
  • Payment Processing
  • Cash Register Operation
  • Payment Collection
  • Customer Service
  • POS Systems
  • ID Verification
  • Cash Handling
  • Cash Drawer Balancing
  • Conflict Resolution
  • Currency Counting
  • Order Verification
  • Liquor Regulations and Compliance
  • Customer Service Excellence
  • Liquor Law Compliance
  • Staff Mentoring
  • Product Knowledge
  • Staff Training
  • Cash Management
  • Credit and Cash Transactions
  • Merchandise Restocking
  • Money Handling
  • Sales Expertise
  • Cleaning and Sanitizing

Timeline

Cashier

Big boss 76
08.2018 - Current

Manager

Walker subway
01.2011 - 01.2012

Lawn Care Technician

Assured lawn care
08.2008 - 01.2011

Food Expeditor

Applebee's Grill + Bar
01.2008 - 01.2011

Sandwich Artist

Walker subway
01.2002 - 01.2017

High School Diploma -

Tom P Haney Technical Center

High School Classes

Bay High School

Some College (No Degree) - Marine Machanics

Wyotech - Daytona Beach

Some College (No Degree) - Phycology

Kesier University

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VELDA SHIRLEY