Summary
Overview
Work History
Education
Skills
Timeline
Generic

Velda Tucker

Miramar,FL

Summary

Professional with strong background in retail management, ready to drive operational success. Possesses expertise in inventory control, staff training, and customer service. Known for fostering collaboration, adapting to change, and delivering measurable results. Skilled in optimizing processes, managing budgets, and leading teams to exceed targets.

Overview

22
22
years of professional experience

Work History

Gift Shop/Lead Retail Sales Associate

Memorial Regional Hospital
02.2006 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Provided exemplary customer service and ensure that others followed suit
  • Reduce profitability losses remarkably through excellent customer service
  • Develop sales-focused stored sales staff and ensured that new staff are
    thoroughly trained
  • And oriented to company standards
  • Monitored staff success and coached them to achieve company's
    expectations
  • Perform daily management of orders in process to ensure timely shipment
  • Opening/ closing of the store and complete daily deposits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Complete Monthly Newsletters

Cash Office/Fitting Room Associate

Ross Dress for Less Store #444
09.2023 - Current
  • Counting and auditing cash from cashiers, reconciling cash drawers, managing petty cash and reconcile safe .
  • Preparing daily bank deposit and handling all related banking activities for the store.
  • Generating financial reports, such as those on cash overage and shortage.
  • Filing financial paperwork from prior day
  • Prepare daily cash drawers for cashiers
  • Fitting Room - Greet Customers, answer questions and provide a positive shopping experience.
  • Monitor the number of items going in and out of the fitting rooms, keep the area clean and organized, and ensure garments are neatly returned to the sales floor.

Front End Coordinator Part-Time

Marshalls Store
Miramar, Florida
05.2022 - 02.2023
  • Coached and mentored newly hired employees on front-end operational and customer service work.
  • Managed front-end merchandising and maintenance, keeping shelves properly stocked.
  • Took over cash register duties during busy periods to keep customers lines moving.
  • Assisted customers by asking appropriate questions to help find needed products.
  • Delivered high level of service to both internal personnel and customers when answering phone, handling issues and greeting visitors.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Achieved sales goals and business objectives by motivating staff and promoting TJX Reward Credit Cards

Cash Office/ Cashier Associate

Burlington Coat Factory Department Store
02.2021 - 05.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Scanned customer purchases and worked to streamline transactions.
  • Accepted cash and credit card payments, issued receipts and provided accurate change.
  • Collected payments and provided accurate change.
  • Offer Burlington Credit Cards/Gift cards and accept credit card payments.
  • Close all Registers, print reports, prepare closing deposit at end of evening, order cash/coins for weekend, count cash vault, email over/shortage to managers and loss preventions team.

Overnight Recovery Agent

Sephora
03.2019 - 03.2020
  • Received all incoming shipping and receiving activities are prepared and tracked in a timely manner.
  • Document missing and damage pieces for Ops. Manager.
  • Lift and carry up to 50 pounds.
  • Back stock with ladder, and stand/ walk the sales floor.
  • Adherence to Sephora's dress code and Policies.
  • Perform deep cleaning to displays and replenish merchandise.

Overnight Retail Associate

Bed Bath & Beyond
03.2018 - 03.2019
  • Receives and unloads store merchandise from third party vendors
  • Verifies product type, quality, and quantity against invoices to ensure accurate receipt of product
  • Processes merchandise by scanning items to verify receipt.
  • Inspects shipments for damages or defects and records discrepancies or damages.
  • Performs daily replenishment duties by pulling products from top stock windows and/ or stockroom.
  • Processes freight by verifying units received and unpack and process merchandise.
  • Transports merchandise from the stockroom on to the sales floor according to the merchandise plan and organizes/re-arranges merchandise as needed to execute stocking plans and presentation standards.

Cyber Agent

Somuyiwa Enterprise Inc
01.2004 - 01.2008
  • Provide superior service to incoming calls and utilizing excellent customer service skills And sales skills by identifying the consumer needs, provided prompt resolution to inquires And follow through on all calls with customers
  • Communication with internal employees to facilitate daily processes
  • Interacting with different vendors to obtain pricing, maintenance and support
  • Quotes, order status, scheduling, researching correct products
  • Handle customer complaints.

Education

Certification - Customer Service/Cyber Agent: Accounting

Arise University
Miramar, FL

Some College (No Degree) - Accounting

Miami Dade Community College
Miami, FL

Diploma - General Studies

Miami Central Senior High
Miami, FL

Skills

  • Patience and composure
  • Team player attitude
  • Reliability and punctuality
  • Professional appearance

Timeline

Cash Office/Fitting Room Associate

Ross Dress for Less Store #444
09.2023 - Current

Front End Coordinator Part-Time

Marshalls Store
05.2022 - 02.2023

Cash Office/ Cashier Associate

Burlington Coat Factory Department Store
02.2021 - 05.2022

Overnight Recovery Agent

Sephora
03.2019 - 03.2020

Overnight Retail Associate

Bed Bath & Beyond
03.2018 - 03.2019

Gift Shop/Lead Retail Sales Associate

Memorial Regional Hospital
02.2006 - Current

Cyber Agent

Somuyiwa Enterprise Inc
01.2004 - 01.2008

Certification - Customer Service/Cyber Agent: Accounting

Arise University

Some College (No Degree) - Accounting

Miami Dade Community College

Diploma - General Studies

Miami Central Senior High

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