Veldon Lee
Mesquite,NV
Summary
Detail-oriented IT Specialist with 20+ years of experience in technical support, cybersecurity, system and network administration. Proven expertise in managing infrastructure projects, troubleshooting complex issues, and delivering high-quality end-user support. Adept at optimizing system performance and enhancing IT security. Committed to continuous improvement and efficient problem-solving.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Computer Technician I
Clark County School District (CCSD)
09.2022 - Current
- Troubleshoot and resolve hardware/software issues for end-users and school systems.
- Connect and configure devices on local networks and peripheral systems.
- Support user access, password maintenance, and security protocols.
- Utilize CA Service Desk Manager to document, track, and resolve incidents.
- Perform routine updates to maintain optimal system performance.
System Administrator and Web Administrator
Point Action Services
05.2001 - Current
- Manage cPanel for 50+ clients; troubleshoot DNS, email, and web hosting issues.
- Optimize server configurations for performance and security.
- Provide technical support for website issues and hosting environments.
- Implement backup/recovery strategies to reduce client downtime.
- Design and maintain websites using WordPress, Joomla, HTML, and CSS.
Computer Lab Instructor
College of Southern Nevada
09.2001 - 08.2006
- Maintained lab systems and Novell servers; imaged computers via network (Norton Ghost).
- Supported students in using software applications and operating systems.
- Provided one-on-one tutoring, boosting student IT confidence and capabilities.
- Fostered hands-on learning through real-world problem-solving activities.
- Managed network hardware and systems configurations for labs.
Education
Bachelor of Science - Management Information Systems
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Coeur D'Alene High School
Coeur D'Alene, IDSkills
- Hardware & Software Installation
- Technical Support & Troubleshooting
- System & Server Administration
- Network Configuration & Security
- Help Desk & User Support
- DNS & Web Hosting (cPanel)
- Performance Monitoring
- Disaster Recovery & Backups
- Customer Service & Communication
- Team Collaboration
- Attention to Detail
- Information security
Certification
A+ CompTIA Credential ID: C9DDTT2992
Languages
English
Native or Bilingual
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 to 10 staff members.
- Documented and resolved issues which led to reduced troubleshooting time.
- Collaborated with team members in the development of various projects.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Excel
Adobe Photoshop
Microsoft Word
TeamViewer
LogMeIn
Discord
Adobe Acrobat
Zoom
Microsoft Teams
Joomla
Interests
Outdoors
Gaming
Movies
Personal learning
Additional Information
Willing relocate anywhere and willing to negotiate on a relocation package.
Objective
Detail-oriented and experienced IT Specialist seeking a challenging position in IT support or system administration where I can leverage over 20 years of technical expertise in troubleshooting, network management, and cybersecurity. Eager to contribute to a dynamic organization by ensuring reliable system performance, user satisfaction, and secure infrastructure operations.
Quote
I am always doing that which I cannot do, in order that I may learn how to do it
Pablo Picasso
Affiliations
- Volunteer, The Church of Jesus Christ of Latter-day Saints, Oct 1987 - Sep 1989
Timeline
Computer Technician I
Clark County School District (CCSD)
09.2022 - Current
Computer Lab Instructor
College of Southern Nevada
09.2001 - 08.2006
System Administrator and Web Administrator
Point Action Services
05.2001 - Current
Bachelor of Science - Management Information Systems
College of Southern Nevada
High School Diploma -
Coeur D'Alene High School
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