Open To Work
Veldon Lee
Mesquite,NV
Quote
I am always doing that which I cannot do, in order that I may learn how to do it
Pablo Picasso
Summary
IT professional with 20+ years of experience delivering dependable system administration, network management, and technical support across education, business, and web-hosting environments. CompTIA A+ certified, with a proven record of maintaining secure, high-performance IT systems and resolving complex issues with efficiency and care.
Skills
System monitoring
Remote Access
Network administration
Active directory
Desktop troubleshooting
Technical support
Troubleshooting
Application installations
Desktop technical support
End user support
Hardware installation
IT infrastructure
Work History
System Administrator and Web Administrator
Point Action Services
05.2001 - Current
- Sustain 99.9% uptime across all hosted services through rigorous server optimization, performance tuning, and preventive maintenance.
- Deploy automated monitoring and backup frameworks that cut recovery time by over 60% and improved fault detection.
- Deliver advanced (Tier 2–3) support for hosting, network, and web application issues, achieving high client retention through rapid resolution and clear communication.
- Coordinate lifecycle management of Linux and Windows environments, overseeing updates, patching, and security compliance.
- Partner with clients’ in-house teams to align IT strategy with business needs, streamline workflows, and enhance end-user experience.
Computer Technician I
Clark County School District (CCSD)
09.2022 - 07.2025
- Maintain and troubleshoot hundreds of devices including desktops, laptops, printers, and classroom technology, reducing downtime and improving instructional continuity.
- Diagnose and resolve Tier 1–2 technical issues related to hardware, operating systems, networking, and applications across Windows and macOS environments.
- Deploy and image systems using standardized configurations to streamline rollouts and minimize setup time.
- Coordinate with district IT staff on Active Directory, user permissions, and security updates to protect student and staff data.
- Train and support educators in the effective use of technology, bridging communication between IT teams and end-users.
Computer Lab Instructor
College of Southern Nevada
09.2001 - 08.2006
- Administered Novell server and network infrastructure supporting 50+ students daily, maintaining consistent uptime and secure access to resources.
- Configured, cloned, and maintained lab workstations using Norton Ghost to ensure standardized, stable environments for instruction.
- Provided technical support and troubleshooting for faculty and students, reducing classroom disruptions and maintaining smooth lab functionality.
- Collaborated with institutional IT and academic departments to align lab configurations with curriculum requirements and campus security standards.
Education
Bachelor of Science - Management Information Systems
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Coeur D'Alene High School
Coeur D'Alene, ID06-1987
Certification
CompTIA A+ - Credential ID: C9DDTT2992
- Actively pursuing additional certifications (Network+, Security+, and beyond)
Languages
English
Native or Bilingual
Software
Microsoft Excel
Microsoft Word
Office 365
Adobe Acrobat
Microsoft Outlook
VMWARE Workstation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 5 to 10 outsourced staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Collaborated with team of 5 or more in various tasks.
Volunteering
The Church of Jesus Christ of Latter-day Saints
From: October 1987 To: September 1989
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Movies
Gaming
TV
Camping
Fishing
Outdoors
Websites
Timeline
Computer Technician I
Clark County School District (CCSD)
09.2022 - 07.2025
Computer Lab Instructor
College of Southern Nevada
09.2001 - 08.2006
System Administrator and Web Administrator
Point Action Services
05.2001 - Current
Bachelor of Science - Management Information Systems
College of Southern Nevada
High School Diploma -
Coeur D'Alene High School