Velecia Luckenbill
Naples
Summary
To serve and promote the growth of your company through the utilization of my experience and expertise in the hospitality industry.
Overview
25
25
years of professional experience
Work History
Director of Food & Beverage
Colonial Country Club
01.2023 - Current
- Monitor day to day operation of restaurant.
- Develop award winning wine list.
- Host monthly wine dinners and member events.
- Recruit team members locally and internationally.
- Solve member complaints.
- Plan and implement staff engagement.
- Prepare and submit payroll and daily manager reports.
- Train and supervise employees.
- Create menus for private events to enhance revenue.
- Prepare and oversee holiday and event setup.
- Assist Budget assumptions and planning.
- Provide feedback to House Committee.
Director of Food & Beverage
The Club at The Dunes
01.2021 - 01.2023
- Monitor day to day operation of restaurant.
- Develop award winning wine list.
- Host monthly wine dinners and member events.
- Recruit team members locally and internationally.
- Solve member complaints.
- Plan and implement staff engagement.
- Prepare and submit payroll and daily manager reports.
- Train and supervise employees.
- Create menus for private events to enhance revenue.
- Prepare and oversee holiday and event setup.
- Assist with POS issues on property.
Restaurant Manager
Marker 36 Pelican Bay
01.2015 - 01.2021
- Company Overview: Upscale waterfront restaurant, offering indoor and outdoor dining in an upscale setting, catering to 300+ members daily.
- Work on achieving budget revenues and making forecast adjustments as necessary.
- Recruit and train team members locally and overseas (inclusive of H2bs and J1s).
- Oversight of entire restaurant operation and team of 60.
- Solve member complaints in a timely manner.
- Prepare weekly schedules in line with business level.
- Staff engagement planning and implementation.
- Maximized team performance by training new employees on proper food and wine service, guest expectations and restaurant protocols.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Oversight of holiday and event decor.
- Conducted daily pre-shift and weekly departmental meetings with supervisors to ensure organizational efficiency.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair.
Server
LaPlaya Beach Resort
01.2006 - 01.2015
- Provide premier service experience, in a fine dining setting.
- Educated guests on daily specials and menu and wine offerings.
- Assist with staff training; mentor new international associates.
Restaurant Manager
Margaritaville/margarites Fine dining
01.2000 - 01.2006
- Oversee operation of this upscale waterfront restaurant.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Ensure that all team members are having fun at work.
Education
High School Diploma -
Anchovy High
01.1997
Computer for Today's Workforce
Barron Collier Adult Ed.
Sommelier Examination Level 1
Court of Master Sommelier
Hospitality and Tourism Management
Florida Atlantic University
01.2021
Food and Beverage, Restaurant Management
Western Hospitality
01.1999
Skills
- Restaurant manager
- Labor and Cost control
- Excellent customer service Skills
- Crowd management Certified
- SafeStaff Certified(Proctor)
- TIPS Certified
- CPR Certified
- Sommelier
- CAM
- CMAA Member
- Manager of the Year 2024
Timeline
Director of Food & Beverage
Colonial Country Club
01.2023 - Current
Director of Food & Beverage
The Club at The Dunes
01.2021 - 01.2023
Restaurant Manager
Marker 36 Pelican Bay
01.2015 - 01.2021
Server
LaPlaya Beach Resort
01.2006 - 01.2015
Restaurant Manager
Margaritaville/margarites Fine dining
01.2000 - 01.2006
Computer for Today's Workforce
Barron Collier Adult Ed.
Sommelier Examination Level 1
Court of Master Sommelier
Hospitality and Tourism Management
Florida Atlantic University
Food and Beverage, Restaurant Management
Western Hospitality
High School Diploma -
Anchovy High
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