Veleta Hurlock
Tamarac,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Sales Associate
City Furniture
02.2022 - Current
- Communicated with clients to find and design layout best suited for client needs and location.
- Updated customers on scheduled deliveries of furniture to homes.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Assistant Manager
Broward Duty Free, Hollywood International Airport
11.2018 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Supervisor
Broward Duty Free, Hollywood International Airport
12.2015 - 11.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Sales Associate
Broward Duty Free, Hollywood International Airport
08.2013 - 12.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
CNA/HHA
Stanley Foner
07.2012 - 03.2013
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
CNA/HHA
Selma Keltz
01.2008 - 01.2013
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
CNA/HHA
Nettie Rudd
01.2007 - 12.2007
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Professional Teller
Bank of America
04.2004 - 02.2007
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Education
St. Jago High School
JamaicaSkills
- Sales Expertise
- Cash Handling Accuracy
- Stocking and Replenishing
- Excellent People Skills
- Verbal Communication
- Customer Service
- Time Management
- Guest Relations
- Product and Service Sales
- Store Opening and Closing
- Retail Store Operations
Timeline
Sales Associate
City Furniture
02.2022 - Current
Assistant Manager
Broward Duty Free, Hollywood International Airport
11.2018 - 01.2022
Supervisor
Broward Duty Free, Hollywood International Airport
12.2015 - 11.2018
Sales Associate
Broward Duty Free, Hollywood International Airport
08.2013 - 12.2015
CNA/HHA
Stanley Foner
07.2012 - 03.2013
CNA/HHA
Selma Keltz
01.2008 - 01.2013
CNA/HHA
Nettie Rudd
01.2007 - 12.2007
Professional Teller
Bank of America
04.2004 - 02.2007
St. Jago High School
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