Veleta Keyhan
Las Vegas,USA
Summary
Dynamic Operational Manager with proven expertise in luxury hospitality. Skilled in analytics, communication, and team leadership, with a reputation for adapting quickly and fostering professional growth. Dedicated to driving innovation in training, recruitment, and operations while upholding integrity and excellence. Passionate about cultivating environments that inspire talent and deliver exceptional results.
Overview
21
21
years of professional experience
Work History
Assistant General Manager Hank’s Steakhouse
Green Valley Ranch Hotel and Casino
03.2025 - Current
- Responsible for daily operations of the outlet efficiently.
- Responsible for addressing with guest issues and complaints while ensuring customer satisfaction.
- Partner with Executive Chef, kitchen leadership and Team Members,
- Member scheduling, making sure restaurant floor plan supports business demands.
- Responsible for upholding company policy and procedure, monitoring performance well as service training.
- Collaborated with department heads to develop and execute departmental budgets and forecasts.
- Mentored staff to promote professional development and improve team performance.
- Liaison between vendors and distributors, inventory control, ordering operational supplies, reduce costs
Learning & Development Training Manager F&B Division
Fontainebleau Hotel & Resort
10.2023 - 03.2025
- F&B divisional training manager with a focus on service, leadership, communication skills and so much more.
- Responsible for the professional development of Leadership, create, develop, and implement training content.
- Facilitate New Member Orientation – Elevate and Service by Design (continuously evolving this training).
- Support the design of E-learning programs.
- Developed and implemented comprehensive training programs enhancing employee performance and guest satisfaction.
- Support other departments with service training and curate specialized training based on departments needs.
- Conduct service audits and create action plans to correct low scoring audits.
Director of Operations & Head of People/HR Culture
Jaxon Enterprises Lucky Little Chapel & Event Space
08.2021 - 10.2023
- Oversee all the operations of the Chapel and event space, this includes marketing event space for all occasions.
- Responsible for sourcing all items for events and communicating proper placement of all discussed event items.
- Responsible for cake orders, catering and floral pick up, paying invoices, schedule product delivery, coordinator communication.
- Responsible for payroll and benefits enrollment, monitor budget, expenses, and daily focus on increasing profitability.
- Responsible for all staff onboarding, training, quarterly diversity training, sexual harassment training, quarterly sales, and service training and overall compliance.
- Responsible for all HR/People duties, uphold company policy, updating SOP's, disciplines, coaching & hiring.
Executive Assistant Vice President Food & Beverage
Wynn/Encore Hotels & Resort
06.2017 - 08.2021
- Provide Executive Assistant Support to the Sr. Vice President of Food & Beverage Division with over 21 Casual and Fine Dining restaurants and 11 bars, 5 lounges and 2 resort pools.
- Oversee collaborate and communication with High-end vendors,
- Responsible for accounts payable, executive and upper-level management scheduling
- Entrusted with preparing high level confidential reports, Sr. leadership contracts, sensitive documents, confidential forms, employment and vendor contracts with zero infractions.
- Liaison between the VP of F&B, Directors, GM’s, F&B Managers, and line level staff.
- Responsible for updating the Food and Beverage SOP Manual for front and back of the house.
- Assisted in Leadership Development course planning and facilitation, onboarding new managers and team leads, front and back of the house and culinary, leadership training and support.
- Liaison between Forbes trainers and outlet leadership. Report back results to department heads and confirm areas of improvement.
Assistant General Manager of Lounges
Wynn/Encore
11.2013 - 06.2017
- Assist my General Manager in managing the operations of staff and managers in four lounges at both Wynn and Encore.
- Responsible for daily inventory levels and pars of luxury wine, spirits, and cigars with unmatched services.
- Assist our Executive Chef in food tastings and provided cost analysis for food and beverages.
- Created a comprehensive business plan, financial projections, and operational strategies to help create promotional campaigns to generate business events.
- Responsible for schedules for over 400 staff, recruitment, training, created policies, SOP's, documentation, coaching, discipline and staff development..
Nobu Restaurant Operations, Recruitment/Talent Acquisition & Development
Nobu, Atlantis Hotel
04.2009 - 04.2012
- Manage high volume international Hospitality Manager/Recruiter/ Trainer at Nobu premier luxury lifestyle Brand.
- Responsible for Talent Acquisition – Sourced. hired, trained, managed, supervised, developed, disciplined and coach all staff according to company HR policies and procedures.
- Monitor, analyze, and control all labor and inventory, preparing the appropriate reports, charts, and schedules.
- Implemented performance, progress, and recognition of outstanding performance, personnel, and training needs of employees to supervisors, service and sales training.
- Special events created menus and negotiated contracts ensure events and off sites run smoothly. Responsible for the logistics of transportation of staff, food and equipment as well as set up.
Assistant Director of Cocktails
Wynn/Encore
03.2005 - 04.2009
- Recruitment and development of new employees. Managed daily operations of over 200 personnel under cocktail and beverage operations. Establishing Gold Star Standard.
- Conducted shift briefings daily and shift coverage, responsible for weekly and daily schedule and staffing special events.
- Responsible for training and developing lounge staff to surpass Forbes standards through onboard training and development of new talent with extensive gold standard training.
- Coordinate new hire orientation and developed training framework and schedule for hotel opening.
- Responsible for precise documentation, progressive discipline and ongoing staff coaching, gold standard training
Skills
- Effective team leadership
- Inventory management
- Team leadership proficiency
- Employee training
- Staff development
- Employee relations
- Training and development background
- Employee scheduling
- Customer relationship management (CRM)
- Budget control
- Human resources
- Process improvements
- Staff hiring
- P&L management
Timeline
Assistant General Manager Hank’s Steakhouse
Green Valley Ranch Hotel and Casino
03.2025 - Current
Learning & Development Training Manager F&B Division
Fontainebleau Hotel & Resort
10.2023 - 03.2025
Director of Operations & Head of People/HR Culture
Jaxon Enterprises Lucky Little Chapel & Event Space
08.2021 - 10.2023
Executive Assistant Vice President Food & Beverage
Wynn/Encore Hotels & Resort
06.2017 - 08.2021
Assistant General Manager of Lounges
Wynn/Encore
11.2013 - 06.2017
Nobu Restaurant Operations, Recruitment/Talent Acquisition & Development
Nobu, Atlantis Hotel
04.2009 - 04.2012
Assistant Director of Cocktails
Wynn/Encore
03.2005 - 04.2009
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