Summary
Overview
Work History
Skills
Personal Information
Timeline
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VELIA BOHINSKI

Anaheim

Summary

Dynamic Operations Specialist with over 2 years of experience at Bank of the West, excelling in fraud monitoring and operational analysis. Proven ability to enhance workflow efficiency and improve customer service through expert problem-solving and cross-functional communication. Adept at ACH processing and regulatory compliance, driving operational improvements and delivering impactful results.

Overview

7
7
years of professional experience

Work History

Operations Specialist

WorkwayBancforce
Newport Beach
12.2023 - 02.2025
  • Company Overview: WorkwayBancforce is a contracting agency
  • Managing daily processing windows of ACH reports and file processing
  • Managing exceptions, batch and files
  • Fraud monitoring from daily reports received
  • Throughout the day
  • Responsivities include covering for late ACH windows when required
  • Knowledgeable in BSA, Risk and Compliance Trainings
  • WorkwayBancforce is a contracting agency
  • Completed 2 different assignments

Operations Specialist

Mechanics Bank
Irvine
10.2022 - 02.2023
  • Handling and reviewing workflows, identify customer needs, track reports and create plans to improve their company's operations
  • Coordinating workflow for all company departments
  • Not limited to File Maintenances, Non-post transactions and Stop payments reports

Operations Specialist

Bank of the West
City of Industry
12.2018 - 03.2022
  • Responsible for performing various operational activities and provide support in assigned unit
  • Assists Operational Unit meet service levels consistently by coordinating information among internal/external customers and resolving moderately complex operational issues
  • Responds to various moderately complex operational issues for internal and/or external customers
  • Receives and reviews incoming work, contacting appropriate resources as needed
  • Prepares, edits, distributes, and/or corrects standard documents
  • Maintains a moderate working knowledge of unit policies, procedures, standards and workflow
  • May act as an escalation point
  • May assist in identifying operational improvements
  • May review and analyze daily reports and make recommendations as necessary
  • Performs other duties as assigned
  • Strong knowledge of the banking system and different payment types, such as checks, debit cards, Automated Clearing
  • 2 + years of experience in conducting end-to-end financial crimes investigations
  • Analyzing transactions to identify potentially fraudulent activity and drafting and filing Suspicious Activity Reports

Aerotek Contracting Agency
Irvine
12.2017 - 01.2019
  • Answering phone calls
  • Processing accounts payable outgoing transactions
  • Greeting customers
  • Scheduling FEDEX pick ups and receiving merchandise
  • Assisting with other tasks and basic office duties

Skills

  • Customer service
  • Type 60 wpm
  • Order Entry
  • Order Management System
  • Ms Office
  • Expert Analysis
  • Experienced
  • Excel
  • Epic
  • Expert Operations Specialist
  • Ms Word
  • ACH processing
  • Fraud monitoring
  • Regulatory compliance
  • Operational analysis
  • Workflow coordination
  • Data entry
  • Document management
  • Risk assessment
  • Team collaboration
  • Problem solving
  • Time management
  • Attention to detail
  • Operational efficiency
  • Cross-functional communication
  • Improvement plans
  • Report generation
  • Process improvement

Personal Information

Willing To Relocate: Anywhere

Timeline

Operations Specialist

WorkwayBancforce
12.2023 - 02.2025

Operations Specialist

Mechanics Bank
10.2022 - 02.2023

Operations Specialist

Bank of the West
12.2018 - 03.2022

Aerotek Contracting Agency
12.2017 - 01.2019

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VELIA BOHINSKI