Velia Cossio
Administrative Specialist
San Diego,CA
Summary
Dynamic and results-oriented professional with extensive experience at Community Research Foundation, adept in document management and effective communication. Excelled in project coordination and administrative support, significantly enhancing office efficiency. Skilled in conflict resolution and data analysis, consistently delivering projects under budget by solving complex issues, demonstrating a proven track record of success.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Community Research Foundation
San Diego, CA
07.2022 - Current
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Compiled data from various sources into organized reports for review by management team.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Maintained inventory of office supplies and placed orders when necessary.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Scheduled appointments between clients and customers and internal staff members.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Managed database systems containing customer contact information.
- Conducted research on various topics as requested by management.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Drove customer feedback to deliver information to management for corrective action.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Answered questions from customers regarding products and services offered by the company.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Proofread content for typo-free emails and documentation.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Developed and maintained filing systems for confidential documents and records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Greeted visitors and provided general information about the company.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Directed customer inquiries to appropriate department personnel.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Facilitated communication between different departments within the organization.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Veterinary Assistant
Baker Bristol Pet Hospital
Costa Mesa, CA
06.2021 - 02.2022
- Prepared laboratory slides for microscopic examinations.
- Collected fluids from animals for laboratory testing.
- Obtained information and history from clients to maintain medical charts.
- Dispensed medications orally or topically as directed by veterinarian.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Documented and tracked treatment activities.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Assisted veterinarians in examining animals.
- Sterilized and maintained veterinary care instruments and equipment.
- Handled and restrained animals following safety requirements and procedures.
- Advised clients on animal care, nutrition and behavior problems.
- Monitored post-surgical pet care and administered medication under vet direction.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
- Administered immunizations and treatments following veterinarian instructions.
- Operated radiographic and ultrasound equipment.
- Attended regular continuing education courses related to veterinary medicine.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Delivered emergency first aid to sick or injured animals.
- Communicated with veterinarians and staff members to maintain patient flow.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Maintained accurate medical records of all patients.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Recorded patient food and water intake and output levels on a daily basis.
- Provided emotional support to pet owners during difficult times.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Provided detailed patient care instructions to pet owners.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Recreation Leader
County of Los Angeles Department of Parks and Rec
Los Angeles, CA
10.2007 - 07.2021
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Developed and implemented many events every quarter.
- Performed basic maintenance tasks such as cleaning equipment or setting up fields for play.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Conducted regular meetings with staff to discuss progress, challenges and areas for improvement.
- Organized special events such as field trips or guest speakers related to recreational programming.
- Provided administrative support for recreational programs.
- Monitored participants during recreational activities to ensure safety guidelines were followed.
- Engaged with participants to encourage involvement in different recreational activities.
- Completed and maintained time and attendance forms and inventory lists.
- Participated in games and recreational activities which encouraged individuals and staff to join in.
- Alleviated issues which arose between students to maintain positive, fun environment.
- Instructed participants on proper techniques for participating in activities.
- Evaluated recreation areas, facilities and services for results.
- Maintained records such as attendance logs, incident reports, evaluations and other documents pertaining to program operations.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Conferred with management to discuss and resolve participant complaints.
- Identified potential risks associated with each activity and implemented necessary precautions.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Supervised staff members to ensure proper implementation of program plans and objectives.
- Conducted safety inspections of equipment prior to use.
- Developed a variety of recreational activities that met the needs of different age groups.
- Built and strengthened relationships with children, families, and team members.
- Provided guidance when resolving conflicts between participants or staff members.
- Directed aquatics, gymnastics, or performing arts.
- Ensured facility rules and regulations were enforced throughout all programs and activities.
- Coordinated logistics related to transportation, meals, supplies. for special events or programs.
Education
Associate of Science - Natural Sciences
Mount San Antonio College
Walnut, CA06-2022
Bachelor of Science - Animal Science
California Polytechnic University
Pomona, CA05-2019
Skills
- Document management
- Data analysis
- Meeting coordination
- Customer support
- Inventory management
- Administrative support
- Project coordination
- Office organization
- Conflict resolution
- Report generation
- Effective communication
- Time management
- Problem solving
- Event planning
- Data entry
- Mail management
- Transporting files
- Multitasking and prioritization
- Confidential document control
- Timeline planning and management
- Data analysis and research
- Records management
- Appointment scheduling
- Microsoft outlook
- Recordkeeping
- Complex Problem-solving
Timeline
Administrative Assistant
Community Research Foundation
07.2022 - Current
Veterinary Assistant
Baker Bristol Pet Hospital
06.2021 - 02.2022
Recreation Leader
County of Los Angeles Department of Parks and Rec
10.2007 - 07.2021
Associate of Science - Natural Sciences
Mount San Antonio College
Bachelor of Science - Animal Science
California Polytechnic University
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