Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Velichko Nankov

Summary

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shop Foreman

ARG Industrial
02.2024 - Current
  • Trained and coached employees to improve performance and skills.
  • Directed daily operations backend team
  • Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
  • Increased shop efficiency by implementing streamlined processes and organizing work areas.
  • Managed materials/supplies inside shop
  • Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
  • Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
  • Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Led an inventory control team, providing guidance, performance evaluations, and professional development opportunities.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

Assistant Store Manager of Operations

Home Depot
08.2023 - 02.2024
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
  • Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
  • Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
  • Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.

Warehouse Operations Manager

Bailey's Furniture
12.2022 - 09.2023
  • Led recruiting, hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed and motivated employees to be productive and engaged in work.
  • Managed over 20 calls and average of 18 direct customer interactions per day
  • Analyzed and reported on key performance metrics to senior management
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to general management.

Department Manager

Lowes Home Improvement
02.2016 - 12.2022
  • 10% minimum increase in sales year over year in any given department
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Maintained active communication with peers and Corporate management
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.

Assistant General Manager

Bulgar Corp.
01.2015 - 02.2016
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Room Inspector

Westmark Hotels
06.2013 - 11.2014
  • Collaborated with various team members to meet guests' requests.
  • Inspected guest rooms for compliance with cleanliness standards.
  • Maintained records in property management system for room inspections.
  • Reviewed guest room toiletries, amenities and furnishings as part of quality check.
  • Trained housekeeping staff on cleaning protocols.
  • Communicated repair needs to maintenance staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Evaluated employee performance and developed improvement plans.
  • Completed schedules, shift reports and other business documentation.

Education

Master in Business Administration - Business Administration And Management

Business University of Ruse
Ruse, Bulagaria
09.2013

Bachelor of Business Management - Business Management

Business University of Ruse
Ruse, Bulgaria
05.2012

Skills

  • Verbal and Written Communication
  • Retail Management
  • Business Management Principles
  • Financial Analysis
  • Managing Operations and Efficiency
  • Health and Safety Regulations
  • Administration and Reporting
  • Employee Coaching and Motivation
  • Work Planning and Organization
  • Team Supervision
  • Database Management

Certification

  • Certified Danfoss Weatherhead lv200
  • Certified Dale Carnegie Training
  • Certified OSHA 30
  • Certified OSHA 40
  • Certified First Aid
  • Certified AED/CPR


Languages

Bulgarian
Native or Bilingual

Timeline

Shop Foreman

ARG Industrial
02.2024 - Current

Assistant Store Manager of Operations

Home Depot
08.2023 - 02.2024

Warehouse Operations Manager

Bailey's Furniture
12.2022 - 09.2023

Department Manager

Lowes Home Improvement
02.2016 - 12.2022

Assistant General Manager

Bulgar Corp.
01.2015 - 02.2016

Room Inspector

Westmark Hotels
06.2013 - 11.2014

Master in Business Administration - Business Administration And Management

Business University of Ruse

Bachelor of Business Management - Business Management

Business University of Ruse

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